ARIZMA BRYANT
Cleveland,OH
Summary
Versatile professional adept at delivering comprehensive administrative support and training. Proven ability to streamline processes, enhance operational efficiency, and foster team collaboration in dynamic environments.
Overview
2027
2027
years of professional experience
Work History
Marketing Coordinator
Miracle Ear
Mayfield Heights, Ohio
2024 - Current
- Updated databases with customer information collected from various sources.
- Organized events and activities to increase brand awareness in local communities.
- Coordinated marketing campaigns to promote hearing aid products and services.
- Delivered administrative support services to improve marketing efforts.
Policy Rater/ Administrator
ABA Insurance
Shaker Heights, OH
04.2018 - 10.2019
- Calculated insurance rates and premiums for clients
- Verified the accuracy of the collected data and binding coverages
- Gathered, compared, and applied policy updates to required policies
- Prepared invoices for clients and completed billing and bookkeeping duties
- Managed daily schedules, appointments, and meetings
- Responded to and managed all incoming and outgoing communication, including emails and phone calls.
Trainer Analyst
University Hospitals
Highland Hills, OH
03.2016 - 05.2018
- Conducted Onboard training for New Hires and current employees and informed about companies, policies and procedures about new system updates and changes, numerous medical department education, refresher courses and developmental training
- Communicated verbally with Hospital Administration about updates, issues, Doctor's orders, and concerns for Ophthalmology, Dermatology, Otolaryngology and Plastic Surgery
- Communicated directly with IT support staff about phone and recording software, PAS phone systems, and applications
- Created team building tools and helps to organize activities to get the entire department involved in departmental activities and events
- Conducted Quality Assurance meetings for Schedulers along with other leadership who report to specific departments
- Created Spreadsheets to keep track of each employee's training, education, productivity, and achievements
- Performed general administrative duties daily (faxing, copying, filing, mailing, and typing).
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Documented all training activities including attendance records, feedback forms, surveys.
Manager
North Coast Injury Center
Heights, OH
03.2015 - 04.2016
- Managed five direct reports including one massage therapist and one physical therapist
- Verified patients insurance and collected all prior authorizations
- Handled administrative duties and managerial tasks
- Managed office inventory and supplies while keeping record of all items received.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Member Care Representative III/ Processor/ Trainer
Nationwide Insurance
Highland Hills, OH
08.2009 - 03.2015
- Maintained documentation on the progress of pending insurance applications, and provided verbal and written communication updates to insurance agents weekly
- Handled high-volume insurance related calls from members and agents that included billing inquiries and insurance claims
- Worked with Insurance Agents in numerous states to ensure customer service and information were consistent
- Assisted with onboarding training for new employees
- Communicated with policy holders well answering questions, solving problems, and handling complaints
Academic Training Advisor
Cleveland/University Heights School District
Cleveland Heights, OH
08.2007 - 08.2009
- Reviewed student records to ensure academic success, identifying strengths and weaknesses to tailor support strategies.
- Provided educators with bi-weekly updates on students' progress and goal attainment, facilitating targeted interventions.
- Tutored middle school and high school freshmen, supporting their transition into high school curriculum and fostering academic confidence.
- Facilitated group discussions aimed at exploring solutions for identified issues related to employee development activities.
- Collaborated with management teams in order to identify areas that require additional improvement or focus.
Education
Human Services - Bachelors degree
Post University
Remote01-2018
Graphic Design -
Ohio University
Athens, OH01-2006
Skills
- Marketing campaign development
- Customer relationship management
- Data analysis
- Content quality assurance
- Brand compliance
- Microsoft Office proficiency
- Internet applications
- Administrative support
- Scheduling and coordination
- Time management
- Problem solving
- Critical thinking
- Team leadership
- Client contact
- Verbal communication
- Effective communication
- Communication skills
- Office management
- Health information management
Timeline
Policy Rater/ Administrator
ABA Insurance
04.2018 - 10.2019
Trainer Analyst
University Hospitals
03.2016 - 05.2018
Manager
North Coast Injury Center
03.2015 - 04.2016
Member Care Representative III/ Processor/ Trainer
Nationwide Insurance
08.2009 - 03.2015
Academic Training Advisor
Cleveland/University Heights School District
08.2007 - 08.2009
Marketing Coordinator
Miracle Ear
2024 - Current
Human Services - Bachelors degree
Post University
Graphic Design -
Ohio University