Hi, I’m
Arizona Koole
Kalamazoo,MI
Summary
Proven professional with extensive experience at Pfizer, adept in GMP practices and customer service excellence. Demonstrated ability to enhance team productivity by training new employees and reducing waste by monitoring material usage. Skilled in Microsoft Excel and active listening, ensuring meticulous attention to detail and superior customer satisfaction.
Packaging professional with proven track record in optimizing packaging workflows and ensuring quality standards. Known for fostering team collaboration and delivering results. Dependable and adaptable, with strong skills in inventory management and quality control.
Overview
9
years of professional experience
Work History
Pfizer
Packaging Tech 4
11.2022 - Current
Job overview
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Trained new employees on company protocols, safety procedures, and equipment operation, increasing overall team productivity.
- Reduced waste and saved resources through close monitoring of packaging materials usage.
PNC Bank
Customer Service Representative
07.2016 - 09.2019
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Worked with multiple systems to navigate customer accounts.
Education
Comstock Compass High SchoolKalamazoo
High School Diploma
09-2013
Skills
- Attention to detail
- Active listening
- Time management
- Call center experience
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Paperwork processing
- Order processing
- Documentation
- GMP Knowledge
- GMP training
Timeline
Packaging Tech 4
Pfizer
11.2022 - Current
Customer Service Representative
PNC Bank
07.2016 - 09.2019
Comstock Compass High School
High School Diploma