Arizona Nettles
Summary
Quality conscious, dedicated professional with a solid record of outstanding performance. Effective communicator with excellent team-work skills. Organized, efficient; able to balance multiple priorities under pressure. Flexible, sense of humor, trustworthy, productive, and willing to go above and beyond to accomplish company, business, and professional goals.
Overview
56
56
years of professional experience
Work History
Designer Assistant/Floater
A Dreamweaver Florist
03.2015 - Current
- Received incoming flowers, cut, put in buckets, organize, put in buckets, then put into coolers, made small designs for parties,etc.
- Kept all areas clean and organized, Assisted designers as needed
Accounting Clerk
Aerotek Staffing/The Scooter Store
New Braunfels
01.2008 - 06.2008
- Posted Medicare payments in computer system, prepared and requested refunds to customers and Insurance Companies.
- I researched discrepancies, using numerous applications and made the necessary adjustments
Customer Service
West Telemarketing Corporation
Universal City
04.2005 - 09.2006
- Handled in-coming calls for Time-Warner Cable.
- Resolved payment issues.
- Provided trouble-shooting and scheduling.
- Accepted phone payments and assisted with other billing issues.
- Set-up appointments for technical issues and installations
Accounts Payable Clerk
Carolina Wholesale Floors
Florence
01.2004 - 04.2005
- Answered phones, input all incoming bills, and paid bills.
- Calculated and printed weekly checks by using Quick Books.
- Created price lists and tags, kept inventory, and assisted customers and Sales Representatives.
Collections
Washington Mutual
Florence
01.2002 - 01.2004
- Processed in-coming and out-going calls.
- Accepted payments and set up payment arrangements for delinquent accounts.
- Set repayment plans and assisted customers with all aspects of making payments to bring accounts current.
Lender Services
Washington Mutual
Florence
01.2002 - 01.2004
- Assisted lenders with completion of all loan paperwork.
- Provided support by verifying file contents and ensuring client signature.
Collections
Charter One Auto Finance
Rochester
01.1996 - 01.2001
- Provided support on incoming and outgoing calls regarding delinquent car payments.
- Accepted and processed mail-in payments, phone payments, and Western Union payments.
- Set repayment plans and pulled credit reports.
- Closed out all accounts by month-end.
Project Coordinator
Frontier Communications
Rochester
01.1994 - 01.1996
- Developed new filing system for Human Resources Department.
- Pulled and reviewed all company I-9 forms.
- Interfaced with Legal Department to ensure that all employees were legally employed, and verified that all forms were included and completed properly.
Receptionist
TAD Staffing Services
Rochester
01.1989 - 01.1994
- Meet and greet customers and visitors.
- Assisted applicants with completion of employment forms and testing.
- Answered 20-line switchboard, filed and faxed.
- Provided data entry support.
Receptionist
J C Penny Life Insurance Company
Plano
01.1985 - 01.1989
- Provided support to the personnel department.
- Answered multi-line switchboard while multi-tasking, Meet & greet customers and visitors.
- Light typing and some computer input.
Data Control Clerk
Eastman Kodak Company
Rochester
01.1972 - 01.1979
- Resolved inventory discrepancies using CRT, microfiche, micro-film, computer-generated printouts, and physical counts.
- Interfaced with various departments to check their inventory.
Customer Service Representative
Central Trust Company
Rochester
01.1970 - 01.1972
- Balanced check-books, opened and closed checking and savings accounts, assisted customers with banking issues.
- Provided support with filing, light typing, vault checks, and PBX switchboard.
Education
Liberal Arts Degree - Computer Science, Accounting Courses
Alamo Colleges
Bryant and Stratton
Rochester, NYSkills
- Proficient in Microsoft Word
- Windows Database
- Record maintenance
- Streamlining office operations
- Filing systems
- Records
- Familiar with phone systems
- Filing
- Copy/scan/fax
- Petty cash
- Proof-reading skills
- Handling confidential material
- Typing
- Correspondence
References
Available upon request.
Timeline
Designer Assistant/Floater
A Dreamweaver Florist
03.2015 - Current
Accounting Clerk
Aerotek Staffing/The Scooter Store
01.2008 - 06.2008
Customer Service
West Telemarketing Corporation
04.2005 - 09.2006
Accounts Payable Clerk
Carolina Wholesale Floors
01.2004 - 04.2005
Collections
Washington Mutual
01.2002 - 01.2004
Lender Services
Washington Mutual
01.2002 - 01.2004
Collections
Charter One Auto Finance
01.1996 - 01.2001
Project Coordinator
Frontier Communications
01.1994 - 01.1996
Receptionist
TAD Staffing Services
01.1989 - 01.1994
Receptionist
J C Penny Life Insurance Company
01.1985 - 01.1989
Data Control Clerk
Eastman Kodak Company
01.1972 - 01.1979
Customer Service Representative
Central Trust Company
01.1970 - 01.1972
Liberal Arts Degree - Computer Science, Accounting Courses
Alamo Colleges
Bryant and Stratton