Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arizz D. Cuadras

Midland,TX

Summary

Dynamic Disputes Specialist at Target with a proven track record in case analysis and customer service excellence. Successfully reduced chargeback rates by proactively resolving disputes, while demonstrating strong compliance awareness and effective problem-solving skills. Adept at multitasking and fostering teamwork, consistently exceeding performance targets in a fast-paced environment.

Results-driven professional with focus on dispute resolution and conflict management. Consistently ensures compliance with industry standards and effectively resolves complex cases. Known for strong collaboration with team members and adaptability to changing circumstances, leveraging analytical and communication skills to achieve positive outcomes.

Overview

8
8
years of professional experience

Work History

Disputes Specialist

Target
04.2022 - Current
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Analyzed, researched and resolved payment claims and transaction disputes within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Reduced chargeback rates by proactively addressing potential issues before they escalated into formal disputes.
  • Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
  • Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.
  • Contributed to departmental goals by meeting or exceeding key performance indicators related to dispute resolution and customer satisfaction.
  • Demonstrated ability to manage and safeguard confidential information with discretion and integrity across various departments and functions.

Reservation Agent

Crew Support Management
02.2018 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls, emails, and text messages while developing a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Worked closely with front desk to achieve full occupancy of property.
  • Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.

Front Desk Receptionist

Staybridge Suites Hotel
06.2017 - 01.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Education

High School Diploma -

Socorro High School
El Paso
05-2017

Skills

  • Case analysis
  • Compliance awareness
  • Assertiveness
  • Policy interpretation
  • De-escalation techniques
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Phone and email etiquette
  • Microsoft, Excel, Smartsheet, Google Sheets, TSYS, Outlook, and other Data entry systems

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Disputes Specialist

Target
04.2022 - Current

Reservation Agent

Crew Support Management
02.2018 - Current

Front Desk Receptionist

Staybridge Suites Hotel
06.2017 - 01.2018

High School Diploma -

Socorro High School

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Arizz D. Cuadras