Driven by results, I leveraged my efficient multitasking and teamwork skills at Superior Glove to exceed production goals. Specializing in quality control and logistics, I fostered positive relationships, enhancing team efficiency and customer satisfaction. My proactive cross-training significantly contributed to a flexible and dynamic work environment, showcasing my commitment to continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Production Associate/Warehouse Worker
Superior Glove
01.2023 - 07.2024
Used equipment properly to avoid workplace hazards or injuries.
Maintained flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Organized work to meet demanding production goals.
Participated in training sessions to enhance skills and knowledge.
Prepared materials for assembly work to keep workflows running smoothly.
Consistently lifted materials weighing as much as 40 or more pounds.
Assistant Manager
Family Dollar
11.2021 - 01.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained clean, safe, and organized store environment to enhance customer experience.
Developed strong working relationships with staff, fostering positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Personal Banker
Alorica
02.2021 - 05.2021
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Server
Chili's Bar and Grill
08.2020 - 02.2021
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained clean and orderly dining area for enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
To-Go Specilalist
Chilis's Bar and Grill
12.2019 - 08.2020
Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Operated cash register to accept cash, debit and credit card payments from customers.
Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Adapted quickly to new technology platforms for online ordering and delivery services integration.
Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Reduced wait times for customers, prioritizing timely food preparation and packaging.
Enhanced customer satisfaction by providing efficient and accurate order processing.
Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within pick-up area.
Increased repeat business by consistently providing friendly and attentive service.
Hostess/WCT
Buffalo Wild Wings
07.2017 - 01.2019
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.
Housekeeper
Barrington Hotel & Suites
04.2014 - 11.2016
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Disposed of trash and recyclables each day to avoid waste buildup.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.
Increased room availability by managing time wisely and completing tasks within designated deadlines.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Homer High School
Homer,LA
05.2013
Skills
Efficient multitasking
Packaging and Labeling
Production Support
Computer Skills
Product Assembly
Logistics
Cross-training abilities
Teamwork and Communication
Attention to Detail
Teamwork and Coordination
Following Instructions
Good Communication
Pallet Jacks
Picking and Packing
Preparing Shipments
Timeline
Production Associate/Warehouse Worker
Superior Glove
01.2023 - 07.2024
Assistant Manager
Family Dollar
11.2021 - 01.2023
Personal Banker
Alorica
02.2021 - 05.2021
Server
Chili's Bar and Grill
08.2020 - 02.2021
To-Go Specilalist
Chilis's Bar and Grill
12.2019 - 08.2020
Hostess/WCT
Buffalo Wild Wings
07.2017 - 01.2019
Housekeeper
Barrington Hotel & Suites
04.2014 - 11.2016
High School Diploma -
Homer High School
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