Arjay Niblack
St. Petersburg,FL
Summary
Dynamic leader and skilled bartender with proven expertise in customer service and complex problem-solving. At The Local and Stone Soup Cafe, I enhanced customer loyalty and drove sales growth through effective team management and exceptional service standards. Known for a professional appearance and an engaging personality, I excel in high-pressure environments, ensuring operational excellence and profitability.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
The Local
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
General Manager
Stone Soup Cafe
01.2021 - 02.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
High School Diploma -
Northeast Highschool
St. Petersburg, FL05-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging personality
- Clear and effective communication
- Cleanliness and hygiene
- Complex Problem-solving
- Handling difficult customers
- Menu memorization
- Memory retention
- Professional appearance
Timeline
Bartender
The Local
02.2024 - Current
General Manager
Stone Soup Cafe
01.2021 - 02.2024
High School Diploma -
Northeast Highschool
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