Shital Modi
Schaumburg,IL
Summary
Dynamic Office Administrator with a proven track record at DDM Global, excelling in customer engagement and administrative support. Mastered time management and database entry, enhancing office efficiency and client satisfaction. Known for exceptional verbal communication and a commitment to maintaining confidentiality, significantly contributing to streamlined operations and positive customer relationships.
Overview
4
4
years of professional experience
Work History
Office Administrator
DDM Global
12.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Scheduled appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
Medical Receptionist
Sterling Hospital
01.2020 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked & Verified Insurance Information.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
Education
BBA - Business Administration And Management
Ahmedabad University
AhmedabadSkills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Customer Engagement
- Telephone reception
- Customer Relationship Management (CRM)
- Scheduling appointments
Timeline
Office Administrator
DDM Global
12.2023 - Current
Medical Receptionist
Sterling Hospital
01.2020 - 09.2022
BBA - Business Administration And Management
Ahmedabad University
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