Arkayla Bothwell
Madison
Summary
Dynamic and reliable Point of Sale Associate with a proven track record at TJ Maxx, excelling in cash handling accuracy and customer engagement. Recognized for enhancing team performance through effective training and collaboration, while consistently delivering exceptional service and maintaining high standards of professionalism in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Point of Sale Associate
TJ Maxx, TJX Companies
02.2025 - 10.2025
- Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
- Collaborated with team members to maintain optimal stock levels on the sales floor.
- Assisted in executing promotional activities, enhancing product visibility and customer engagement.
- Supported inventory management by conducting regular stock checks and reporting discrepancies.
- Handled cash and card payments following company cash handling procedures.
- Provided product knowledge training to new associates, enhancing team performance and service quality.
- Cross-trained in various store departments to increase operational flexibility and service efficiency.
- Implemented visual merchandising standards, enhancing product presentation and appeal.
- Adhered to safety protocols, ensuring a secure shopping atmosphere for customers and staff.
- Adapted to high-pressure situations, maintaining composure during peak shopping hours.
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
Cashier
Shrimp Basket
01.2024 - 12.2024
- Processed customer transactions efficiently at point of sale, ensuring accurate handling of cash and credit payments.
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to support sales goals and improve customer service delivery.
- Trained new cashiers on operational procedures and customer service best practices.
- Utilized effective communication skills to engage with diverse customer base.
- Supported special events and promotions to enhance customer engagement and increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
Wendys Restaurant
01.2022 - 08.2023
- Assisted in food preparation by following standardized recipes and maintaining cleanliness in kitchen areas.
- Handled cash transactions accurately, ensuring correct change and receipts for customers.
- Supported inventory management by restocking supplies and maintaining organized storage areas.
- Maintained high standards of safety compliance by adhering to health regulations and company policies.
- Ensured quality control by inspecting food items for freshness and presentation before serving.
- Adapted to changing work demands by quickly learning new menu items and procedures.
- Provided friendly and efficient customer service, addressing inquiries and resolving concerns promptly.
- Collaborated with team members to streamline order processing and improve overall service delivery.
- Executed equipment maintenance procedures, reporting malfunctions and ensuring proper functioning.
- Participated in training programs to enhance skills in customer service and food safety.
- Monitored food temperatures to ensure compliance with safety standards during service.
- Prepared and served beverages, ensuring consistency and quality in all drink offerings.
- Executed cleaning schedules to maintain hygiene in dining and kitchen areas.
- Developed strong relationships with team members to foster a positive work environment.
Education
Engineering
Alabama A&M University
Normal, Alabama, ALHigh School Diploma -
James Clemens
Madison Al05.2024
Skills
- Patience and empathy
- Customer assistance
- Customer relationship building
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Payment processing
- POS system operation
- Sales proficiency
- Cross-selling strategies
- Loss prevention awareness
- Customer engagement
- Data entry proficiency
- Customer acquisition
- Payment collection
- Order management
- Product exchange
- Floor move assistance
- Sales floor replenishment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Multitasking
- Reliability
- Critical thinking
- Excellent communication
- Customer satisfaction
- Customer service excellence
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
Point of Sale Associate
TJ Maxx, TJX Companies
02.2025 - 10.2025
Cashier
Shrimp Basket
01.2024 - 12.2024
Crew Member
Wendys Restaurant
01.2022 - 08.2023
Engineering
Alabama A&M University
High School Diploma -
James Clemens