ARKEETA MINOR
Minneapolis,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Assistant Team Manager
H&r Block Tax Svc
01.2024 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established clear performance goals, providing ongoing feedback and conducting annual reviews for each team member.
- Oversaw daily operations for the team, delegating tasks effectively based on individual strengths and workload capacity.
- Analyzed performance metrics to identify areas of improvement, implementing necessary changes for continuous growth.
- Facilitated meetings to communicate team performance goals and results.
- Collaborated with senior management to develop strategic plans aligning with company objectives while maintaining budgetary constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Store Manager
HOLDAY STATION STORES
08.2003 - 03.2022
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
BAKER
BRUGGERS BAGEL BAKER
07.2020 - 02.2021
- Operated ovens and bakery equipment to prepare products according to recipes.
- Processed customer orders and payment transactions.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Cleaned and maintained kitchen equipment and oven.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Followed food safety standards when handling ingredients.
- Exceeded sales targets through effective cross-selling of complementary products and upselling of premium items.
- Minimized operational costs through careful usage of resources while maintaining product quality.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Operated and maintained bakery equipment, including ovens and mixers.
- Operated cash registers and processed payments accurately.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed display cases to verify freshness and attractiveness of products.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined baking times for various items.
- Replenished bakery items in display cases.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Records Assistant
DIVERSIFIEDS INFORMATION TECHNOLOGIES
01.1998 - 02.2000
- Established company-wide policies and procedures for records management, fostering a culture of organization and compliance across all levels of the organization.
- Developed customized filing systems tailored specifically to individual department needs, resulting in increased efficiency and ease of use.
- Served as the primary liaison between internal departments and external vendors, ensuring seamless cooperation during records management initiatives.
- Forwarded documents requiring legal review to [Type] department to obtain instructions for subsequent document resolution.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Maintained strict confidentiality and security protocols, safeguarding sensitive company information from unauthorized access.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Conducted regular audits of stored files, ensuring compliance with regulatory standards and internal policies related to record retention and disposal.
- Transmitted documents, organized revisions and tracked changes.
- Created and printed labels for well-organized filing.
- Managed incoming and outgoing mail for [Type] team.
- Implemented electronic document management system upgrades as needed, adapting to new software tools and maintaining a current skill set for optimal performance.
- Classified files based on source, type or other details.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Accelerated response times for critical information needs by implementing an effective filing system.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Maintained accuracy of records by verifying accuracy of data in records.
- Collaborated with cross-functional teams to ensure seamless records management and compliance with policies.
- Utilized document imaging software to index, store and retrieve records.
- Assisted with typing, data entry, and answering incoming calls as required.
- Updated records with new information.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Operated office equipment to scan and copy documents.
Education
GED -
THE ADULT BASIC EDUCATION CENTER
Minneapolis, MNHigh School Diploma -
PREIMER COLLEGE
EDINA MNSkills
- Succession Planning
- Fiscal Management
- Business Planning
- Corporate Governance
- Shift Scheduling
- Team Leadership
- Revenue Forecasting
- MS Office
- Employee Coaching and Mentoring
- Work Planning and Prioritization
- Schedule Management
- Managing Operations and Efficiency
- Performance Evaluations
- Customer Service
- Negotiation and Conflict Resolution
- Employee Development
- Teamwork and Collaboration
- Task Delegation
- Hiring and Training
- Computer Skills
Timeline
Assistant Team Manager
H&r Block Tax Svc
01.2024 - Current
BAKER
BRUGGERS BAGEL BAKER
07.2020 - 02.2021
Assistant Store Manager
HOLDAY STATION STORES
08.2003 - 03.2022
Records Assistant
DIVERSIFIEDS INFORMATION TECHNOLOGIES
01.1998 - 02.2000
GED -
THE ADULT BASIC EDUCATION CENTER
High School Diploma -
PREIMER COLLEGE