Overview
Work History
Education
Skills
Timeline
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Arkell Arnold

Fayetteville,NC

Overview

9
9
years of professional experience

Work History

Client Success Specialist-Remote

Concentrix
Fayetteville, NC
04.2021 - 03.2022
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Analyzed client data reports to ascertain renewal risk while assessing account trends.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Implemented and developed customer service training processes.
  • Handled over 30 chats/calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Addressed and resolved customer complaints and issues to improve satisfaction.

Supply Clerk

Army Ssa
Fort Drum, NY
07.2018 - 04.2021
  • Analyzed and adjusted inconsistencies in automated supply accounting system.
  • Prepared unit and organizational supply documentation.
  • Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
  • Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Human Resources Specialist

Army
Fort Drum, NY
07.2018 - 04.2021
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Chat Support Specialist

Sirius XM Connected Vehicles
Remote
02.2016 - 05.2018
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Handled inbound customer chat conversations from various websites.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.

Education

High School Diploma -

Inglewood High School
Inglewood, CA
06.2018

Skills

  • Multitasking and Prioritization
  • CRM Software
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Live Chat Software
  • Administrative and Office Support
  • Proficiency in Microsoft Office and G Suite
  • LiveChat Messaging
  • Salesforce
  • Customer Account Management
  • Issue and Complaint Resolution
  • Upselling Products and Services

Timeline

Client Success Specialist-Remote

Concentrix
04.2021 - 03.2022

Supply Clerk

Army Ssa
07.2018 - 04.2021

Human Resources Specialist

Army
07.2018 - 04.2021

Chat Support Specialist

Sirius XM Connected Vehicles
02.2016 - 05.2018

High School Diploma -

Inglewood High School

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Arkell Arnold