Arkell Tracy
Jacksonville,FL
Summary
Dynamic customer service professional with a proven track record at the Department of Children and Family Services. Skilled in complaint resolution and scheduling, I enhanced team productivity and client satisfaction. Adept at account updating, I fostered a collaborative environment that consistently exceeded performance goals. Passionate about delivering exceptional service and improving processes.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Department of Children and Family Services
02.2024 - Current
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Banking Customer Service Representative
Workpath(Bank of America)
07.2024 - 03.2025
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Sought ways to improve processes and services provided.
Assistant Store Manager
7/11 Convenience Store
03.2019 - 05.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Home Health Aide
Care For You
06.2008 - 05.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
High School Diploma -
North Charleston High School
Charleston, SCSkills
- Complaint resolution
- Scheduling
- Account updating
- Customer RMA management
Timeline
Banking Customer Service Representative
Workpath(Bank of America)
07.2024 - 03.2025
Customer Service Representative
Department of Children and Family Services
02.2024 - Current
Assistant Store Manager
7/11 Convenience Store
03.2019 - 05.2021
Home Health Aide
Care For You
06.2008 - 05.2017
High School Diploma -
North Charleston High School
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