Arkema Seymour- Harris
Ocean Springs,MS - Mississippi
Summary
Goal-oriented manager with distinguished experience in Technical Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Area Sales Service Manager
Cisco Systems, Inc.
08.2022 - Current
- Spearhead the strategic growth of the Core Services team, surpassing 100% of service goals and driving a notable increase in service penetration. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cultivate trusted advisor relationships with key clients and customer leadership teams of team members, resulting in heightened overall customer satisfaction and improved internal collaboration.
- Provide visionary leadership and mentorship, instilling a customer-centric approach and upholding the highest standards of service excellence across the global enterprise segment.
- Managed sales team performance for enhanced productivity, providing ongoing coaching and support.
- Established clear performance metrics and provided regular feedback to sales representatives, fostering a culture of accountability and continuous improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Core Service Sales Specialist
Cisco Systems, Inc.
08.2021 - 08.2022
- Provided accurate forecasting of pipeline through Salesforce
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist.
- Achieved Over 200% of Service goal
- Key contributor in two of the largest deals in operation
- Built and managed relationships with key clients and partners to drive growth.
- Created and delivered presentations to internal and external stakeholders to uncover technical service opportunities
Renewal Manager (Enterprise)
Cisco Systems, Inc.
08.2019 - 08.2021
- Utilize data and insights from cross-functional resources to co-create the customer renewal sales strategy with the account team.
- Renew, up-sell and close on-time contracts in assigned territory while focusing on selling the existing portfolio and new offers.
- Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
- Conduct process management and financial assessments to support renewals process.
- Monitor and reports state of customer relationships, pipeline, forecasts and new prospects.
Service Account Manager
Cisco Systems, Inc.
08.2009 - 08.2019
- Influenced executive level and key stakeholders to invest in strategic advanced services with the use of roadmaps and service plans.
- Collaborated with business development, and account team, engineering, and marketing to further develop go-to-market plan.
- Initiated the sale of new technical services within customers, driving programs, service product launches and best- practices, liaising with management on clients' side
Service Contract Manager
Cisco Systems, Inc.
08.2008 - 08.2009
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Use of independent judgment and creativity applied to resolution of contract issues.
- Contributed to strategic planning initiatives by providing insights on current contractual commitments.
- Organized and updated databases, records and other information resources.
Associate Sales Representative
Cisco Systems, Inc.
06.2007 - 08.2008
- Developed knowledge of baseline Cisco networking technology.
- Developed primary knowledge of Cisco Advanced Services Technology.
- Took frequent exams to demonstrate knowledge
- Met with Customers to sell Cisco’s hardware/software business sales solutions.
- Provided accurate consultative expertise to customers.
Education
Master of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05.2012
Bachelor of Science - Business Administration And Management
Shaw University
Raleigh, NC05.2007
Skills
- Sales Reporting
- Operations Management
- Salesforce Software
- Analytical problem solver
- Team Recruiting and Onboarding
- Contract Management
- Brand Development
- Rapport and relationship building
- Direct Sales
- Sales Quota Management
- Sales process
- Customer Relationship Management
Timeline
Area Sales Service Manager
Cisco Systems, Inc.
08.2022 - Current
Core Service Sales Specialist
Cisco Systems, Inc.
08.2021 - 08.2022
Renewal Manager (Enterprise)
Cisco Systems, Inc.
08.2019 - 08.2021
Service Account Manager
Cisco Systems, Inc.
08.2009 - 08.2019
Service Contract Manager
Cisco Systems, Inc.
08.2008 - 08.2009
Associate Sales Representative
Cisco Systems, Inc.
06.2007 - 08.2008
Master of Science - Business Administration And Management
Colorado Technical University
Bachelor of Science - Business Administration And Management
Shaw University
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