Arkeshia James

• Managed 75 Benefits & HR implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
• Developed strong relationships with clients, fostering trust and confidence in the implementation process.
• Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
• Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
• Ensured seamless system integration for EDI files, conducting thorough testing and troubleshooting before final deployment.

6Managed new client benefits implementations as well as existing client renewals, keeping accounts, information and documents in conformance with compliance standards.

• Creating and performing test-case scenarios to identify defects and potential issues with system configuration prior to releasing the enrollment platform to clients
• Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
• Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
• Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
• Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.

• Implemented new benefits, including wellness initiatives, resulting in increased employee engagement and overall wellbeing
• Understand and Implement employee Medical, Life & Disability Benefits
• Provide support to assigned clients when dealing with account troubleshooting and employee benefit discrepancies
• Manage and Organize Outlook folders and inboxes to properly organize client correspondences
• Extracting enrollment data and creating excel reports.

• Create quotes and Execute order processing for each client
• Provide support to assigned clients when dealing with account troubleshooting and invoice discrepancies via phone and email
• Manage and Organize Outlook folders and inboxes to properly organize and distribute client purchase orders.