Arkevia Conwell
Atlanta,GA
Summary
Dynamic operations leader with extensive experience at UPS, excelling in warehouse management and employee engagement. Proven track record of implementing process improvements that enhanced sorting efficiency and reduced turnover. Skilled in load planning and fostering a culture of safety, driving operational excellence and team productivity.
Overview
22
22
years of professional experience
Work History
Local Sort Supervisor
UPS
01.2014 - Current
- Supervised daily operations to ensure timely and accurate package sorting.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced sorting efficiency and accuracy.
- Monitored performance metrics, identifying areas for operational enhancement.
- Managed equipment maintenance, ensuring optimal functionality and compliance with safety standards.
- Developed training materials to streamline onboarding of new employees in sorting processes.
- Reduced employee turnover rate through effective communication and motivation strategies.
- Managed daily operations, maintaining high levels of accuracy in sorting activities.
- Maintained a clean, organized work environment conducive to efficient operations and worker safety.
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
- Used hand-held scanners to sort items into specific categories.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Safety Specialist
UPS
12.2013 - Current
- Conducted comprehensive safety audits to identify hazards and ensure compliance with regulatory standards.
- Developed and implemented safety training programs to enhance employee awareness and reduce incidents.
- Analyzed incident reports to determine root causes and recommend corrective actions for continuous improvement.
- Collaborated with cross-functional teams to develop safety policies, procedures, and best practices across operations.
- Led safety committee meetings to foster a culture of safety and engage employees in proactive risk management.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
Supervisor
American Red Ball Worldwide Movers
04.2009 - 08.2012
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, fostering skill development and enhancing productivity.
- Streamlined workflow processes, improving efficiency across multiple departments.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Coordinated inventory management, ensuring optimal stock levels and resource allocation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Housekeeper
Castleberry Hill
02.2004 - 08.2007
- Maintained cleanliness and organization in guest rooms and common areas.
- Utilized efficient cleaning techniques to ensure high standards of sanitation.
- Assisted in inventory management of cleaning supplies and equipment.
- Collaborated with team members to optimize workflow and improve service delivery.
- Developed tailored cleaning schedules based on specific client needs and preferences.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Associate of Business Administration - Business Administration And Management
Camelot Career College
Baton Rouge, LANo Degree - Business Administration And Management
Louisiana State University
Baton Rouge, LAHigh School Diploma -
North Atlanta High School
Atlanta06-1999
Skills
- Warehouse management
- Operations management
- Load planning
- Route optimization
- Employee engagement
Timeline
Local Sort Supervisor
UPS
01.2014 - Current
Safety Specialist
UPS
12.2013 - Current
Supervisor
American Red Ball Worldwide Movers
04.2009 - 08.2012
Housekeeper
Castleberry Hill
02.2004 - 08.2007
Associate of Business Administration - Business Administration And Management
Camelot Career College
No Degree - Business Administration And Management
Louisiana State University
High School Diploma -
North Atlanta High School