Arkeyia Hayward
New Llano,LA
Summary
A personable and dedicated customer service representative specialist, with extensive experience in customer relations and data entry. History of managing large inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems, paired with outstanding active listening and multitasking abilities. Works hard to be a team player with an upbeat and positive attitude, with proven skills to establish customer rapport with clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
People Ready Staffing Agency
Tacoma , WA
04.2023 - 03.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promptly handled an average of 80 customer support calls and addressed concerns about payroll, job searches, and products per day, with a 90% customer satisfaction rate.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Used salesforce to process customer concerns.
Waitress
Briktops
Nashville, TN
03.2022 - 07.2023
- Participated in team meetings to discuss new menu items or changes in policy.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Processed payments accurately using cash registers or POS systems.
Customer Care Attendant
J. Alexander's Restaurant
Nashville, TN
08.2022 - 12.2022
- Ensured store cleanliness standards were maintained at all times.
- Handled difficult situations with tact and diplomacy.
- Monitored stock levels in order to ensure availability of products for customers.
- Responded to customer inquiries, complaints and feedback in a timely manner.
- Initiated sales by suggesting items that best met the customer's needs.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Education
Bachelor of Science - Biological Sciences
Xavier University of Louisiana
New Orleans, LA12-2016
Skills
- Salesforce usage
- Data entry
- Conflict resolution
- Call handling
- Customer relationship management
- Follow-up communication
- Time management
- Payment processing
- Multi-channel support
- Team development
- Training development aptitude
- Computer proficiency
- Empathy and patience
- De-escalation techniques
- Multi-line phone talent
- Problem resolution
Timeline
Customer Service Representative
People Ready Staffing Agency
04.2023 - 03.2025
Customer Care Attendant
J. Alexander's Restaurant
08.2022 - 12.2022
Waitress
Briktops
03.2022 - 07.2023
Bachelor of Science - Biological Sciences
Xavier University of Louisiana
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