Arkeyveyia Vincent
Homestead,FL
Summary
Highly motivated and dedicated customer service specialist with a proven track record of delivering exceptional customer experiences. Committed to providing prompt and efficient service to ensure customer satisfaction and build long-lasting relationships. Seeking a challenging role where I can utilize my strong communication skills, problem-solving abilities, and passion for helping others to contribute to the success of a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Marriott
Doral, FL
04.2017 - 11.2023
- Provided customer service support by responding to inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to customer complaints or concerns in a professional manner while adhering to company policies.
Front Office Manager
INN of Ft. Lauderdale
Dania Beach, FL
06.2013 - 04.2017
- Ensured compliance with safety regulations in accordance with local laws.
- Handled guest complaints professionally and efficiently.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
Front Desk Clerk
Best Western Hotel
Hallandale Beach, FL
04.2009 - 06.2013
- Provided excellent customer service while upholding company policies.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
Education
Associate of Science - Psychology
South College
Online06.2024
Skills
- Office Management
- Microsoft Outlook
- Customer service excellence
- Quality Assurance
Certification
Youth Mental First Aid (MFHA)
Driver License Class E
Timeline
Customer Care Specialist
Marriott
04.2017 - 11.2023
Front Office Manager
INN of Ft. Lauderdale
06.2013 - 04.2017
Front Desk Clerk
Best Western Hotel
04.2009 - 06.2013
Associate of Science - Psychology
South College