ARKIA ARMSTRONG
Apopka
Summary
Detail-oriented and highly organized Paralegal with extensive experience supporting attorneys in family law and employment law matters, including divorce, custody, child support, discrimination, retaliation, wage-and-hour, and wrongful termination claims. Proven ability to manage high-volume caseloads, draft pleadings and discovery, coordinate litigation deadlines, and maintain clear client communication from intake through resolution. Adept at preparing legal documents, organizing case files, assisting with mediation and trial preparation, and ensuring compliance with court procedures and filing requirements. Recognized for strong analytical skills, professionalism, and a client-focused approach, with additional experience supporting personal injury matters.
Overview
12
12
years of professional experience
Work History
Litigation Paralegal
The Leach Firm, P.A.
08.2023 - Current
- Draft, file, and manage pleadings in federal and state employment matters, including FLSA, FMLA, ADAAA, Title VII discrimination/retaliation, wrongful termination, and wage-and-hour claims.
- Prepare EEOC charges, rebuttals to position statements, right-to-sue documentation, and administrative filings with federal and state agencies.
- Draft discovery requests and responses (interrogatories, requests for production, requests for admission), organize document productions, and maintain discovery tracking logs.
- Coordinate case timelines and litigation calendars, ensuring compliance with court deadlines, scheduling orders, and local rules.
- Assist attorneys with case strategy by organizing evidence, summarizing records, preparing deposition outlines, and drafting settlement demand letters.
- Conduct legal research on employment statutes, regulations, and case law; summarize findings for attorney review.
- Manage client intake, maintain client communications, and collect supporting documentation for claims (employment records, medical documentation, payroll data, etc.).
- Prepare mediation and settlement packets, including damages calculations, exhibit binders, and case summaries.
- File pleadings electronically via CM/ECF and state e-filing systems; monitor dockets and update internal case management systems.
- Track statute of limitations, EEOC filing deadlines, discovery cutoffs, mediation dates, and trial schedules.
- Organize and maintain electronic and physical case files, including pleadings, correspondence, discovery materials, and exhibits.
- Draft motions, notices, affidavits, subpoenas, and correspondence under attorney supervision.
- Assist with trial preparation, including witness lists, exhibit preparation, jury binders, and courtroom logistics.
- Coordinate depositions, mediations, and hearings with opposing counsel, court reporters, and clients.
- Prepare wage calculations, back pay summaries, and damages spreadsheets for FLSA and discrimination matters.
- Maintain confidentiality and compliance with ethical and professional standards.
Litigation Paralegal
Attorneys Justin Clark and Associates
09.2020 - 07.2023
- Assisting with the preparation, filing and service of pleadings.
- Acting as liaison among all parties including court or other neutrals for scheduling and sharing information
- Prepare initial pleadings and coordinate with process server
- Organizing and managing documents, including the creation of spreadsheets and retrieval systems
- Organizing and redaction of sensitive information within client's financial documents obtained in Discovery
- Coordinating the collection, review and production of documents and responding to discovery requests
- Assisting with trial preparation including the assembly of exhibits, witness binders and appendices for depositions and court filings
- Coordinate telephone conferences between Attorney and Client or Opposing Party/Counsel
- Attend Trials and Court hearings with Attorney
- Assist in Case Law research
- Management of Attorney calendar
- Schedule third party services (i.e. Court reporter, mediator, translator)
- Monitor due dates and deadlines for both the attorney and client
- Draft Notices, Motions and Responses
- Review of County and Judge procedures
- Coordinate and schedule mediations and hearings with opposing party and/or their counsel
- Train onboarding employees
- Responsible for Billing hours worked on each case, meeting minimums per week
- Send past due invoices to clients who are past due or need to replenish retainers
- Review and Analyze prenuptial and post nuptial agreements
Restaurant Manager
Mr. And Mrs. Crab
09.2019 - 12.2020
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standard
- Keeping customers happy and handling complaints
- Ensure safety precautions are being followed
- Organizing schedules
- Keeping track of employees' hours
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Create and Post open positions on Indeed
- Comb through prospective candidate résumés
- Interview aspiring employees
- Conduct background checks on potential employees
- Problem Solve
- De Escalate any and all issues between staff and/or customers
- Handle end of day cash outs for employees
- Facebook Marketing
Case Intake and Legal Assistant
The Delaine Law Firm, LLC
07.2019 - 09.2020
- Research, review, verify, and route correspondence, reports, and legal documents
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they fit within the firm’s criteria
- Ensure 55 new cases through proper intake criteria and screen over 300 leads per month
- Manage attorney’s schedule and calendar all meetings/deadlines (4 attorneys)
- Maintain case correspondence, discovery, and research for large volume cases (200+)
- Supervise client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
Sales Consultant
AT&T
08.2017 - 06.2019
- My responsibilities at this job are to access customer mobile accounts and update any personal information or active plans, go over new plans and features with customers, up sell from current TV provider to DirecTV, perform cell phone upgrades, set up installations for TV service, add lines, perform cash and credit/debit card transactions, meet sales goals, stay up to date on trainings.
- I am also responsible for problem solving with no management involvement, whether it be bill discrepancies or clarity on promotions and deals.
Loan Servicing Specialist
SunTrust
06.2016 - 08.2017
- Loan Servicing Specialist
- Answer phone Calls
- Answer Questions on loan/line account
- Educate on Access 3 Equity Line of Credit Accts
- Assist with loan applications
- Navigate through different systems to provide accurate account information
- Handle Credit Disputes
- Process Equity Balance Transfers
- Fax/ Mail different documents to clients
- Handle 3rd Party calls for Payoffs and Lien Satisfaction Letters
- Work closely with Insurance companies requesting Payoff and Letter of Guarantee
- Assist client with taking payments over the phone
- Transfer Clients to the correct department when misdirected
- De escalate client issues
- Probe clients and look for sales opportunities
Vacation Planner II
Wyndham Vacation Ownership
03.2015 - 03.2016
- Responsibilities
- Answer Phone Calls
- Book Vacations
- Process Credit/ Debit Cards
- Transfer calls to prospective departments
- Open Cases through CDC Respond
- Navigate through Mainframe
- Provide Options to members
- Rescind Save
- Research information for Owners
- Register owners on website
- Placed Outbound/Inbound Calls
- Send/ Respond to e-mails from Owners/Supervisors/Managers
- Receive Proof of Insurance
Merchandise Associate
Marshalls
02.2014 - 06.2014
- Answer phone calls and redirect to extensions, cashier, handle cash/debit/credit/personal check transactions, write up holds on merchandise, greet customers, call different stores to check on merchandise for customers, process returns, restock items, credit walk, organize and clean work area and sales floor.
Education
Associates in Applied Science -
Wallace State Community College
Hanceville, AL05-2012
High school diploma or GED - undefined
Eagle's Landing High School
McDonough, GA05.2010
Skills
- Legal Drafting & Pleadings Preparation
- Discovery Management (Interrogatories, RFPs, RFAs)
- Case File Organization & Document Management
- Court Filings (CM/ECF & State E-Filing Systems)
- Litigation Calendar & Deadline Tracking
- Client Intake & Client Communication
- Legal Research & Case Summaries
- Deposition, Mediation & Hearing Coordination
- Trial Preparation & Exhibit Management
- Damages Calculations & Settlement Support
- Records Review & Evidence Organization
- Subpoena Preparation
- Attorney Support & Case Strategy Assistance
Timeline
Litigation Paralegal
The Leach Firm, P.A.
08.2023 - Current
Litigation Paralegal
Attorneys Justin Clark and Associates
09.2020 - 07.2023
Restaurant Manager
Mr. And Mrs. Crab
09.2019 - 12.2020
Case Intake and Legal Assistant
The Delaine Law Firm, LLC
07.2019 - 09.2020
Sales Consultant
AT&T
08.2017 - 06.2019
Loan Servicing Specialist
SunTrust
06.2016 - 08.2017
Vacation Planner II
Wyndham Vacation Ownership
03.2015 - 03.2016
Merchandise Associate
Marshalls
02.2014 - 06.2014
High school diploma or GED - undefined
Eagle's Landing High School
Associates in Applied Science -
Wallace State Community College