Arkile K Jackson
Laurel,MD
Summary
- My goals are to promote companies as well as maintain sales figures.
- I always go the extra mile to not only ensure that the principles of the company are maintained but as the level of service that has come to be excepted from the retail industry.
- Utilizing my over 10 years of experience with 5 years in management I strive to conceptualize company goals.
- Using my skills I aim to promote a positive workplace and excellent customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Eastern National
05.2021 - Current
- Maintained high functioning store which operated in a manner consistent to all policies and procedures
- Ensured timely deposit of daily sales receipts and record keeping according to EN policy and is responsible for all cash on hand
- Managed controllable expenses including payroll, office, store/office/visual supplies, travel, postage, etc
- Against budget
- Protected and safeguards all company assets including merchandise, fixtures, equipment, and store/ office/visual supplies
- Operated Point of sales system to sell educational products to park visitors
- Collaborated with NPS managers to maintain “Passport to Your National Park” Stamps within five different parks
- Founding member of EN’s belonging committee, to ensure Diversity, Equity, and Including were promoted and maintained at EN
- Fostered a positive relationship between EN and National Park Service
- Maintained and prepared schedules for primary store as well as multiple National mall stores
- Coordinated with onsite teams to plan and executed plans for large scale events such as the National Cherry Blossom Festival.
- Escalated opportunities to appropriate personnel and executes necessary changes to mitigate losses and capitalize on opportunities
- Used reporting formats that track key metrics and financial indicators; submits results as needed
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Planned against accurate forecasts, manages costs, and offers prudent recommendations regarding deviations from plans and forecasts.
Site Manager
Eastern National
12.2018 - 05.2021
- Tactically managed operations at assigned stores.
- Oversaw all daily operations and equipment maintenance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained key item stock levels and wrote or expedited purchase orders.
COVID Safety Response Consultant
THE NET AMERICA CORPORATION
07.2020 - 10.2020
- Helped company create and maintain a covid 19 return to work plan.
Assistant Store Manager
Eastern National
09.2016 - 12.2018
- Supported a Store Managers at sites such as Arlington Cemetery, FDR Memorial, and MLK
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Memorial in tactically managing operations at assigned store
- Supervised store staff to include Store Lead Associate(s), Store Associates, and other store-related personnel, and assists with management of all retail business functions in assigned locations according to Eastern National’s policies, procedures, and standards
- Leveraged talent of store staff to drive business within assigned area while supporting EN’s Mission.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Lead Sales Associate
Eastern National
02.2014 - 09.2016
- Provided an exceptional visitor experience through friendly and courteous customer engagement
- Directed the work of store associates and assists with product selection offer complementary products
- Operated the cash register, provided park information and maintain a safe and appealing store environment while supporting EN’s Mission.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Associate
Eastern National
05.2013 - 02.2014
- Provided exceptional visitor experience through friendly and courteous customer engagement
- Assisted with product selection, offers complementary products
- Operated cash register, provides park information and maintains a safe and appealing store environment while supporting EN’s Mission
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Clerk
BookHolders
11.2010 - 02.2011
- Textbook data entry
- Served coffee to customers
- Sold college textbooks to customers
- Deliver college textbooks to dorm rooms on University of Maryland college park campus.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Psycolgy
Washington Adventist University
Takoma Park, MDNo Degree - Biology
Montgomery College
Rockville, MDNo Degree - Spanish
Prince George's Community College
Upper Marlboro, MDSkills
- Replenishment and Recovery
- Product and Service Sales
- Root Cause Analysis
- Customer Service
- Product Merchandising
- Policies and Procedures
- Employee Motivation
- Bank Deposit Procedures
- Time Management
- Team Leadership
Certification
- Holding Yourself Accountable - LinkedIn Human Resources: Creating an Employee Handbook - LinkedIn
- The Three Pillars of Effective Communication - LinkedIn
- Moving DEI from Intention to Impact with Ruchika Tulshyan - LinkedIn
- How to Handle Conflict and Escalations Before They Turn Legal - LinkedIn
- Leading through Chaos - LinkedIn
- Be the Manager People Won't Leave - LinkedIn
- Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk Taking - LinkedIn
- Leading Your Team Through Change - LinkedIn
- How Managers Create a Culture of Belonging - LinkedIn
- How to Proactively Manage Conflict as an Employee - LinkedIn
Timeline
Store Manager
Eastern National
05.2021 - Current
COVID Safety Response Consultant
THE NET AMERICA CORPORATION
07.2020 - 10.2020
Site Manager
Eastern National
12.2018 - 05.2021
Assistant Store Manager
Eastern National
09.2016 - 12.2018
Lead Sales Associate
Eastern National
02.2014 - 09.2016
Sales Associate
Eastern National
05.2013 - 02.2014
Clerk
BookHolders
11.2010 - 02.2011
Bachelor of Arts - Psycolgy
Washington Adventist University
No Degree - Biology
Montgomery College
No Degree - Spanish
Prince George's Community College
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