ARLA FLAZER
Waipahu,HI
Summary
At Don Quijote, I excelled as a Front End Manager, enhancing customer satisfaction by 30% through strategic workflow optimization and effective staff supervision. My expertise in operations management and problem-solving skills led to significant improvements in efficiency and service standards, showcasing my ability to drive performance and foster a positive work environment.
Overview
6
6
years of professional experience
Work History
Front End Manager
Don Quijote
06.2018 - 02.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping, and security.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Reviewed financial reports and trend forecasts.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Education
High School Diploma -
James B, Castle High School
Kaneohe, HI06-2001
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
- Performance Improvements
- Operations Management
- Workflow Optimization
- Web Accessibility
- Cash Handling
- Cash Register Operation
- Strategic Planning
- Cash Flow Management
- Financial Reporting
- Price Verification
- Shrinkage Control
- Compliance Enforcement
- Content Management Systems
- Employee development and training
- Time Management
- Opening and closing procedures
- Cash Handling Accuracy
- Goals and performance
- Complaint resolution
- Problem-solving skills
- Cash counting
Timeline
Front End Manager
Don Quijote
06.2018 - 02.2024
High School Diploma -
James B, Castle High School
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