Arla Mae Fehr
Binghamton
Summary
Dynamic professional with extensive experience as a Remote Call Center Representative at Sedgwick Claims Management, excelling in complaint resolution and customer service. Proven ability to enhance client satisfaction through effective communication and meticulous data entry. Recognized for reliability and punctuality, consistently achieving departmental objectives while maintaining high-quality standards.
Overview
14
14
years of professional experience
Work History
Foster Care Provider
Department of Human Services
Binghamton
08.2011 - Current
- Created daily schedules integrating educational, recreational, and therapeutic activities.
- Assisted in developing life skills including budgeting, cooking, cleaning, and job searching.
- Cultivated positive client relationships while upholding professional boundaries.
- Facilitated collaborative meetings with social workers, teachers, therapists, and other professionals as required.
Merchandiser
Crossmark
Plano
08.2023 - 07.2024
- Monitored store shelves to ensure product availability and restocked merchandise as needed.
- Organized displays according to company standards to enhance visual appeal.
- Constructed product displays and positioned signage to promote merchandise effectively.
- Arranged items strategically throughout store to attract customers and boost sales.
- Collaborated with store managers to maintain compliance with corporate merchandising policies.
- Provided training and support for new staff on merchandising operations and best practices.
- Stocked, rotated shelves, and built displays to optimize inventory turnover.
Remote Call Center Representive
Broadpath
Tucson
03.2023 - 08.2023
- Resolved customer inquiries and complaints through effective communication.
- Maintained accurate documentation of customer interactions and transactions.
- Assisted customers with online purchases and account setup navigation.
- Updated customer information within databases to ensure accuracy.
- Answered patient questions regarding prescription medications and refills.
- Adhered to company policies, ensuring compliance with HIPAA regulations.
- Documented call information according to standard operating procedures.
- Provided timely resolution of customer issues while maintaining service standards.
Remote Call Center Representive
Sedgwick Claims Management
Raleigh
09.2022 - 01.2023
- Documented changes in claim statuses using specialized software systems.
- Processed high volumes of claims efficiently, upholding quality standards.
- Collaborated with various departments to swiftly resolve billing disputes and customer concerns.
- Ensured timely submission of necessary documentation from claimants before payment approval.
- Educated customers on rights under state and federal insurance regulations.
- Addressed customer inquiries regarding policy coverage details and payment status updates.
- Maintained strict confidentiality while managing sensitive personal information.
Commerical Prescription Call Center Rep.
Alorica
Irvine
03.2022 - 09.2022
- Resolved customer issues swiftly, enhancing satisfaction and loyalty.
- Processed orders, forms, applications, and requests with precision and efficiency.
- Maintained accurate records of customer interactions and transactions for reference.
- Assisted customers in navigating webpages for online purchases and account setup.
- Documented all call information in accordance with standard operating procedures.
- Updated customer information in company databases as needed to ensure accuracy.
- Collaborated with team members to achieve departmental objectives effectively.
Registered Behavior Technician
Priority ABA
Raleigh
12.2021 - 03.2022
- Delivered direct one-on-one instruction to children with autism across diverse settings.
- Tracked data to monitor progress of student goals and objectives.
- Collaborated with parents, teachers, and administrators to implement effective interventions.
- Maintained accurate records for all instructional sessions conducted with students.
- Observed student behavior in various environments to assess functioning levels and progress.
- Implemented visual supports, including schedules and picture cards, to enhance learning.
- Provided necessary verbal prompts and physical guidance to support student engagement.
Education
Associate of Science - Human Services
Corning Community College
Corning, NYSkills
- Stock replenishment and POS
- Sales techniques
- Cost analysis
- Reliability and punctuality
- Active listening
- Complaint resolution
- Customer service and support
- Data entry and account updating
- Payment processing
- Call control
Timeline
Merchandiser
Crossmark
08.2023 - 07.2024
Remote Call Center Representive
Broadpath
03.2023 - 08.2023
Remote Call Center Representive
Sedgwick Claims Management
09.2022 - 01.2023
Commerical Prescription Call Center Rep.
Alorica
03.2022 - 09.2022
Registered Behavior Technician
Priority ABA
12.2021 - 03.2022
Foster Care Provider
Department of Human Services
08.2011 - Current
Associate of Science - Human Services
Corning Community College
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