ARLANA VOSS

Respond to customer inquiries via secure messaging platform.

Provide accurate and timely resolutions to ensure client satisfactio.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Supports multiple Line of Business in retail banking including: Consumer Online, Business Online and Branch Support.
• Handle all customer inquiries using a one call resolution method.
• Collaborated daily with Electronic Money Movement, Fraud, Branch Bankers and Credit Card Department to initiate and address customer issues with a resolution impact.
• Peer Coach: coached 60+ new hires during team apprentice period, new hire team coaching calls, best practices and policy and procedures.
• Hiring Team project members for two years, conduct interviews for Consumer Retail Bank Specialists 1.
• Real time technical support for Chase Business customers, links business and personal account Profiles increasing the ability to run daily operations more smoothly.

• Responsible for updating Residential and Consumer loans into banking system.
• Tracked demographics to ensure company complied with Home Mortgage Disclosure.
• Reported all discrepancies using Mortgage Ware System.
• Notified customers of rates change notices using US Postal Services.
• Audited Residential and Consumer loans; issued reports for leadership review.
• Provided county agencies mortgage documents for recording.