Arlanda James
Locust Grove,GA
Summary
Seasoned Customer Service and Data Entry Professional with 20 Years of Expertise.
Overview
9
9
years of professional experience
Work History
Customer Service Department
DIVINE HARVEST INTERNATIONAL MINISTRY
McDonough, GA
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
House Of Beauty Salon
TEAM MANAGER
Griffin, GA
01.2016 - 01.2024
- Provided excellent customer service, both in-person and remotely
- Led a team of 3 employees, handling problem-solving and communication daily
- Responsible for payroll, office management, and utilizing Microsoft Office, Word, QuickBooks, and Excel
- Led employee satisfaction through regular performance reviews, constructive feedback, and personal development plans
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Chimes Solutions in Call Center
TEAM LEADER MANAGER CENTER
Morrow, GA
07.2020 - 06.2021
- Managed a team of 21 individuals, training them on excellent customer service for insurance accounts
- Handled scheduling, payroll, and timekeeping using ADP, Microsoft Excel, Office, Type form, and Google Sheets
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office
- Led employee relations through effective communication, coaching, training, and development
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Chimes Solutions
CUSTOMER SERVICE REPRESENTATIVE |CALL CENTER
Morrow, GA
08.2017 - 07.2020
- Provided high-quality data entry and computer skills for various clients, including UPS, Alight Solutions, an Aon
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Skills
- Remote Work
- Call Center
- Customer Service Representative
- Problem-solving
- Payroll
- Communication and Interpersonal Abilities
- Regulatory Compliance Awareness
- Project management experience
- Time Management
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Relationship Building
- Organizational Management
- Interpersonal Skills
- Goal Setting
- Interpersonal Communication
- Team Supervision
- Data Entry Specialist
- Small Business Operations
References
References Available Upon Request
Languages
English- Full Professional
Timeline
Customer Service Department
DIVINE HARVEST INTERNATIONAL MINISTRY
01.2021 - Current
Chimes Solutions in Call Center
TEAM LEADER MANAGER CENTER
07.2020 - 06.2021
Chimes Solutions
CUSTOMER SERVICE REPRESENTATIVE |CALL CENTER
08.2017 - 07.2020
House Of Beauty Salon
TEAM MANAGER
01.2016 - 01.2024