Seasoned Customer Service and Data Entry Professional with 20 Years of Expertise. A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Hi, I’m
Arlanda James
Locust Grove,GA
Summary
Overview
9
years of professional experience
Work History
Remote-Customer Service Department
Divine Harvest International Ministry
01.2021 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Manage over 22 employees
House Of Beauty Salon
Team Manager
01.2016 - 01.2024
Job overview
- Provided excellent customer service, both in-person and remotely
- Led a team of 3 employees, handling problem-solving and communication daily
- Responsible for payroll, office management, and utilizing Microsoft Office, Word, QuickBooks, and Excel.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Remote-Chimes Solutions in Call Center
Team Leader &Active Manager
07.2020 - 06.2021
Job overview
- Managed a team of 21 individuals, training them on excellent customer service for insurance accounts
- Handled scheduling, payroll, and timekeeping using ADP, Microsoft Excel, Office, Type form, and Google Sheets.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Chimes Solutions
Customer Service Representative | Call Center
08.2017 - 07.2020
Job overview
- Provided high-quality data entry and computer skills for various clients, including UPS, Alight Solutions, and Aon.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed over 25 employees
Education
American InterContinental University2200 East Germann Road Suite 100, Chandler, AZ (ON
Associate of Arts from Business Management
10.2023
University Overview
- Associate Degree in Biblical Studies - Liberty University
- Associate Degree in Business Management - AIU University
- High School Graduate
Skills
- Remote work
- Data Entry Specialist
- Customer Service Specialist
- Team leadership
- Small business operations
- Problem-solving
- Communications
- Relationship Building
- Safety practices
- Interpersonal Skills
- Analytical Thinking
- Interpersonal Communication
- Scheduling
References
References
References Available Upon RequestLanguages
Georgian
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Divine Harvest International Ministry
Remote-Customer Service Department
01.2021 - Current
Team Leader &Active Manager
Remote-Chimes Solutions in Call Center
07.2020 - 06.2021
Customer Service Representative | Call Center
Chimes Solutions
08.2017 - 07.2020
Team Manager
House Of Beauty Salon
01.2016 - 01.2024
American InterContinental University
Associate of Arts from Business Management
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