Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arlander Lowry

Chicago,IL

Summary

Experienced with handling customer interactions in high stress, high energy environments and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. 10 year track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Food & Beverage Attendant

Wind Creek Casino
East Hazel Crest, IL
10.2024 - 11.2025
  • Greeted and engaged with guests
  • Pre-bussed all tables in assigned sections as necessary
  • Retrieved & delivered food items to guests as needed
  • Provided guests' details on the Food hall, which include: The Food Bazaar by Fabio Vivani, The Spot, & Shuck It

Senior Account Specialist

Discover Financial Services
Chicago, IL
09.2022 - 03.2024
  • Answered 50-100 inbound calls, daily
  • Adhered to customer verification policies and procedures as specified by the company
  • Utilized Discover TRUST behavior policies to uphold brand promise and provide an unparalleled customer experience
  • Provided account details, including payment history, account status, promotional offers, and transaction history

Host & Food Runner

Nando’s
Chicago, IL
12.2021 - 12.2022
  • Greeted guests upon entry and departure
  • Transferred food from the kitchen to the patrons
  • Provided new customers with the origins of the company, which included the style of food and setup of the restaurant
  • Cleaned and sanitized tables to ensure customers’ safety and reduce wait times for patrons

Cashier

CVS
Chicago, IL
05.2020 - 02.2021
  • Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Performed cashier duties: handling cash, store credit/gift cards & credit card transactions with precision while following company policies and procedures
  • Embraced and advocated for new CVS services and loyalty programs that support the company’s purpose of helping people on their path to better health

Education

Associate of Arts - World Languages

Harold Washington Community College
Chicago, IL
12-2027

Skills

  • EPIC Software
  • Active Listening
  • Customer Service
  • Multi-Line Phone Systems
  • Microsoft Office
  • Adaptability under pressure
  • Active listening
  • Data Entry
  • De-escalation
  • Payment Processing
  • Cross-training capabilities

Languages

Spanish
Limited Working

Timeline

Food & Beverage Attendant

Wind Creek Casino
10.2024 - 11.2025

Senior Account Specialist

Discover Financial Services
09.2022 - 03.2024

Host & Food Runner

Nando’s
12.2021 - 12.2022

Cashier

CVS
05.2020 - 02.2021

Associate of Arts - World Languages

Harold Washington Community College
Arlander Lowry