Arlandis White III
OH
Summary
Experienced with talent acquisition, employee engagement, and strategic recruitment planning. Utilizes advanced sourcing techniques to identify and attract top candidates. Track record of improving hiring processes and fostering collaborative team environments.
Professional with strong experience in managing IT incidents and ensuring business continuity. Skilled in problem-solving, crisis management, and communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in ITIL frameworks, root cause analysis, and stakeholder engagement. Reliable, strategic thinker with proactive approach to incident resolution.
Overview
16
16
years of professional experience
Work History
Incident Manager
Diebold Nixdorf
Canton, OH
11.2020 - Current
- Monitoring real-time operation of the call Management System to ensure Service Level Agreement (SLA) is being met and all available Customer Service Engineers (CSEs) are actively assigned to calls continuously monitoring white space on the Call Management System to ensure maximum productivity of CSE's.
- Responsible for marking CSE unavailability on the Call Management System chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences.
- Reviewing call lists; determining initial urgency and scheduling appropriately through interface with CSE's Business Team, and customers.
- Utilizing team/geography knowledge to provide feedback to the Business Team to improve resource efficiency.
- Escalating urgent service needs and CSE-related issues and concerns to the appropriate management team.
- Assisting in training new Call Management Coordinators in using the Call Management System (Gantt), documenting customer dissatisfaction and field issues and providing the Business Team with appropriate action.
Sr. Recruiter
Talent Launch/ Alliance Industrial Solutions
Independence, OH
09.2020 - 05.2021
- Lead in-house recruiting for Ohio operations through corporate headquarters, manufacturing, warehouse, forklift, welding, quality control, shipping & receiving, picking & packing. Hiring candidates from all parts of the country.
- Partner with hiring managers to discern workplace needs; define job parameters; outline desired qualifications; and source, screen, interview and select the best option for candidates with skilled/technical trades, manufacturing positions and support client openings.
- Alliance Industrial Solutions professionals possess a steadfast dedication to providing the highest levels of customer service, helping match qualified candidates with sought-after employers. Positions in the light industrial and technical areas filled by Alliance Industrial Solutions include, but are not limited to the following: Production & Assembly Workers, Warehouse Management, TIG/MIG, Welders, Inventory Control, Quality Control, Electronics Technicians, Mechanics, Tool and Die Makers, Forklift Operators, and local delivery drivers.
- Talent Launch is a strategic business partner for small-to-midsize staffing and recruitment firms. For our clients we provide business solutions with strategy support, industry-leading technology, creative marketing, and valuable accounting and payroll services. Talent Launch helps companies accelerate their growth to ensure the success of reaching new heights.
Sr. Recruiter
Endevis RPO/ Allison Transmission
Independence, OH
06.2017 - 09.2020
- Serve organizations seeking to learn and embrace RPO and transformational change through on-demand recruitment, projects or enterprise solutions in the following industries, Healthcare (Nursing, Therapy, CAN/STNA, Case Managers, etc.
- Staff Allison transmission with Engineers, Plant Managers, Operations Managers, and Quality new graduates in the Motor Vehicle Manufacturing Industry.
- Staffing included Recruiting, Talent Acquisition, Talent Marketing, Employer Branding, Retention, Onboarding, Employee Engagement, and Digital Media.
- Promoting Allison Transmission propulsion solutions to inform the candidate onboarding program for North America and U.S. Government Defense customers.
- Cultivating relationships and ensuring Allison Transmission business growth in defense vehicle applications and collaborating with government representatives OEMs, and internal teammates such as Business Proposals, Contracts, and Finance teams.
Sr. Recruiter
Randstad/ Honeywell Aerospace & S.P.S
05.2015 - 06.2017
- Review and assist in the development of sourcing methods for adding engineers, manufacturing associates and candidates to the network; design and coordinate sourcing events; initiate and employ company incentives; and develop and implement general sourcing strategy.
- Source, screen, and interview candidates for Honeywell to fill positions in a timely manner.
- Meet with Hiring Managers to determine the needs of Honeywell scheduling kick-off meetings. Ensuring the candidates pass background checks and drug screenings.
- Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
- Randstad North America, Inc. is a wholly owned subsidiary of Randstad N.V., a $20.7 billion global provider of flexible work and human resources services. As a trusted human partner in the technology-driven world of talent, we combine the expertise and passion of our employees with some of the most innovative HR technologies on the market today to advance careers and business success of our candidates and clients.
Human Resource Generalist
Employ Bridge/Resource MFG
05.2014 - 04.2015
- Implement effective HR policies to ensure all practices follow labor and employment regulations.
- Onboard or terminate employees, or the employees' suggestions and recommendations as to the hiring, termination, advancement, promotion, or any other change of status of other employees.
- Recruit, interview, and evaluate the candidate's education, skills acquired through previous employment, personality, and qualifications to work at various client companies.
- Counseling, disciplining, and terminating.
- Fills job orders effectively and timely and follow up with arrival calls and quality checks.
- Acts as the primary liaison with clients; evaluates the skills required for each job assignment and troubleshoots and addresses client complaints.
- Retain and manage associate workforce.
Recruiter/ Account Manager
Panther Premium Logistics
10.2013 - 05.2014
- Proactively solicit carrier capacity in the U.S., Canada, and Mexico through strategic relationships and marketing of ArcBest TL brokerage and Expedite Panther Premium Logistics partner carrier programs.
- Evaluate and assist in the development of sourcing methods for adding drivers and carriers to the network; design and coordinate sourcing events; initiate and employ driver incentives; and develop and implement general sourcing strategies.
- Improve the quality of our capacity partners through administration, management, and follow up conversations about our daily duties.
- Manage multiple logistics accounts
- Familiarize prospective carriers with all ArcBest available business services and markets to identify prospective business partners that can be utilized across all subsidiaries.
- Run background checks, employment verifications, set up drug screens, and orientation for prospective drivers.
Business Development Manager
Concept LTD
06.2010 - 10.2013
- At Concept, we offer Outbound-Lead Generation, Inbound Lead management, Salesforce design/support, Customer satisfaction, and data services.
- Effectively work across multiple industries (Construction, Material handling, Supply and Logistics, Warehousing) focusing on their performance, process, and production.
- Pipeline build and Data Management for our customers through multiple platforms, LinkedIn, data.com, Salesforce, LinkedIn, etc.
- Responsible for Implementing Sales Strategies/Processes, Increasing Market Share, Creating Brand Awareness, and Participation in New Business Opportunities for clients.
- Served as central point of contact for all internal and client change requests, system alterations, enhancements, user creation, hierarchies, roles, profiles, and security privileges
- Partnered with the Training team both internally and for clients to develop and facilitate training for Salesforce.com users, including the creation and/or updating of training manuals, policies and procedures for end users, and individualized guidance on data entry errors and improper system usage.
- Ultimately, balance the quantity of calls with quality of calls, eliminating our customers' cold calling.
Education
Master of Science - Business Administration And Management
South University
Savannah, GABBA - Business Administration
South University
BBA - Business Administration
The University of Akron
AkronSkills
- Effective communication
- Technical troubleshooting
- Team engagement
- Interpersonal and written communication
- Incident management
- Policy enforcement
- Data collection and review
- Business continuity
- Resource utilization
- Service management
- Disaster recovery
- SLA management
- Business process improvement
- Analytical thinking
- Talent acquisition
- Salary and benefits negotiations
- Onboarding process management
- Recruitment marketing
- Salesforce expertise
- Candidate vetting
- Recruitment event planning
- Recruitment metrics analysis
- Full cycle recruiting
- Background checks
- Outbound calling
- Candidate tracking
- Candidate screening
- Candidate and client relations
- Recruiting and sourcing
- Recruitment
- Team collaboration
- New hire orientation
- Cold calling
- ADP workforce now
Timeline
Incident Manager
Diebold Nixdorf
11.2020 - Current
Sr. Recruiter
Talent Launch/ Alliance Industrial Solutions
09.2020 - 05.2021
Sr. Recruiter
Endevis RPO/ Allison Transmission
06.2017 - 09.2020
Sr. Recruiter
Randstad/ Honeywell Aerospace & S.P.S
05.2015 - 06.2017
Human Resource Generalist
Employ Bridge/Resource MFG
05.2014 - 04.2015
Recruiter/ Account Manager
Panther Premium Logistics
10.2013 - 05.2014
Business Development Manager
Concept LTD
06.2010 - 10.2013
Master of Science - Business Administration And Management
South University
BBA - Business Administration
South University
BBA - Business Administration
The University of Akron
Core Competencies
- Bullhorn
- Salesforce
- Workday
- ADP
- Budget & Allocation
- ICD-Coding
- Oracle
- Payroll
- Business Development
- Cornerstone
- ICIMS
- Onboarding
- Careport
- Operations Management
- Tenstreet
- Cerner (EMR)