Arlandra Upton
Anchorage
Overview
33
33
years of professional experience
Work History
Communications Technician 1
General Communications Inc -GCI
Togiak
03.2012 - 11.2024
- Documented all installation and repair work, maintaining accurate records for future reference.
- Measured, cut, spliced and installed wires and cables.
- Installed, set up and repaired devices and system components.
- Coordinated with vendors on the acquisition of new hardware components.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Laid out cabling plans and ran through buildings to desired locations.
- Ran wires between components and to outside cable systems.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Designed wiring plans for new buildings and built renovations for data and voice communications.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Monitored system performance and made adjustments to optimize operations.
- Tested connections to verify power supplies and communication link functionality.
- Installed, configured and maintained network cabling systems according to industry standards.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Assembled and installed communication equipment.
- Maintained updated records of all installed communication systems.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Developed documentation procedures for installation and maintenance of new systems.
- Assisted in performing upgrades to existing communication infrastructure.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Diagnosed and resolved complex network issues in a timely manner.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Installed and repaired distribution racks and cables.
- Investigated customer complaints regarding poor service quality or connection speeds.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Installed network interface devices and rearranged inside wiring.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Power Plant Operator
Alaska Village Electric Cooperative
Togiak
05.1992 - 06.2007
- Controlled generator output to match phase, frequency or voltage of electricity supplied to panels.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Started up auxiliary systems when main power sources were unavailable or offline for repairs.
- Operated equipment following corporate and manufacturer procedures.
- Performed daily inspections of all power plant equipment for signs of wear or malfunctioning.
- Managed inventory levels of spare parts and tools necessary for maintaining the facility's equipment.
- Took regulatory action based on readings from charts, meters and gauges.
- Conducted routine maintenance on boilers, turbines, pumps, valves, and other components within the facility.
- Maintained plant cleanliness and completed general housekeeping tasks to keep operations audit-ready.
- Monitored and inspected equipment, systems and control boards.
- Inspected equipment on daily basis and made monitoring adjustments to maintain system integrity and peak operations.
- Operated or maintained auxiliary equipment to supply water, fuel or auxiliary power.
- Collaborated with engineers to develop plans for improving efficiency at the plant.
- Responded quickly to emergency situations such as high pressure alarms or shut downs due to unexpected outages.
- Ensured safe and efficient operation of boilers, turbines, and other power plant equipment.
- Recorded and compiled operational data by completing and maintaining forms, logs or reports.
- Communicated with systems operators to regulate and coordinate line voltages and transmission loads and frequencies.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
GED -
Englewood High School
Chicago, IL02-1987
Skills
- Network troubleshooting
- System installation
- Equipment maintenance
- Cabling design
- Technical documentation
- Customer service
Timeline
Communications Technician 1
General Communications Inc -GCI
03.2012 - 11.2024
Power Plant Operator
Alaska Village Electric Cooperative
05.1992 - 06.2007
GED -
Englewood High School