Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Arleen Balajadia

Lakewood,WA

Summary

Dynamic and reliable professional with extensive customer service experience at Storman's Inc. Proven ability to enhance service speed through effective multitasking and time management. Skilled in cash handling and maintaining a clean, organized environment, while fostering teamwork and collaboration to achieve operational excellence.

Experienced with creating custom sandwiches to meet client preferences. Utilizes food preparation techniques to ensure high-quality results and efficient service. Knowledge of maintaining clean and safe food handling environment while delivering excellent customer service.

Overview

37
37
years of professional experience

Work History

Sandwich Artist

Storman's Inc. (Subway)
03.2009 - 06.2015
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Elderly Caregiver

DPHSS (COPES)
01.2005 - 02.2006
  • Cared for bedridden mother, who was ill.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.

Call Center Representative

ACS Services (Verizon)
04.2003 - 08.2005
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Cashier

Nisqually Mart
10.2004 - 01.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Secretary

Malesso Choir Association(non-profit Organization)
10.1997 - 05.2004
  • Held position for an association voluntarily,
  • Officers consisted of a President, Vice President and Secretary.
  • Maintain all clerical duties and cleanliness of work area.
  • set-up bingo cards for separate bingo sessions.
  • Brief and debrief floor workers selling cards.
  • Prepare change funds for cashiers.
  • Occasionally a bingo caller on every bingo session.
  • If not calling bingo, assist President to paying out to winners of every game.
  • During the monthly meeting, take attendance and minutes.
  • And the end of bingo sessions, i assist the Treasurer and vice president closing the sessions.


Administrative Assistant

Department Of Education (PACE Program)
10.1998 - 11.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Clerk Typist III

Department Of Education (PACE Program)
11.1989 - 10.1998
  • Organized all records on Personnel staff and student documents.
  • Assist Attendance Officer by calling parents to verify a student's absentee.
  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
  • Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.

Switchboard Operator

Guam Police Department (Communication Division)
10.1982 - 10.1989
  • Utilized a PBS switchboard consisting of 30 lines.
  • Received public complaints, to include "911" calls and connect to dispatchers.
  • Connected callers with appropriate divisions.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Community Aide

Guam Legislature (Senator Charfauros Office)
04.1981 - 12.1982
  • Enhanced community engagement by organizing and executing outreach events.
  • Monitored safety concerns within the neighborhood, reporting issues promptly to appropriate authorities or agencies.
  • Implemented initiatives that promoted diversity and inclusion within the community, fostering a sense of belonging among all members.

On-Call Substitute Teacher

Department Of Education
09.1980 - 04.1981
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Clerk I (Stay-In-Program)

U.S. Naval Ship Facility
08.1979 - 04.1981
  • Answering all incoming calls and connect to proper personnel
  • Assisted in all clerical duties to include sending messages to other military command thru a TeleType Machine.
  • Part of my duties is to send out a "Welcome aboard Brochures" to Officers or sailors being deployed to Guam station.
  • Assisted Safety Officer, Library Tech., and Mail room. In addition when needed the Shop Foreman's office duties.

Receptionist (Summer Job)

Attorney General's Office
06.1978 - 08.1978
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Management/Accounting

University of Guam
Mangilao, GU
06-1984

High School Diploma -

George Washington High School
Mangilao, GU
06-1979

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Reliability and punctuality
  • Food preparation
  • Effective multi-tasking
  • Cash handling proficiency

Accomplishments

  • Recognized by management for Professional greeting.
  • Promoted from Sandwich Artist to Manager.
  • Commended by management for great Productivity.
  • Completed an average of 35 orders per shift.
  • Improved overall preparation speed by 50% in the first three months of employment.

Languages

Chamorro
Full Professional

Timeline

Sandwich Artist

Storman's Inc. (Subway)
03.2009 - 06.2015

Elderly Caregiver

DPHSS (COPES)
01.2005 - 02.2006

Cashier

Nisqually Mart
10.2004 - 01.2005

Call Center Representative

ACS Services (Verizon)
04.2003 - 08.2005

Administrative Assistant

Department Of Education (PACE Program)
10.1998 - 11.1999

Secretary

Malesso Choir Association(non-profit Organization)
10.1997 - 05.2004

Clerk Typist III

Department Of Education (PACE Program)
11.1989 - 10.1998

Switchboard Operator

Guam Police Department (Communication Division)
10.1982 - 10.1989

Community Aide

Guam Legislature (Senator Charfauros Office)
04.1981 - 12.1982

On-Call Substitute Teacher

Department Of Education
09.1980 - 04.1981

Clerk I (Stay-In-Program)

U.S. Naval Ship Facility
08.1979 - 04.1981

Receptionist (Summer Job)

Attorney General's Office
06.1978 - 08.1978

Management/Accounting

University of Guam

High School Diploma -

George Washington High School

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Arleen Balajadia