Arleen Carrillo
Callao,Callao
Summary
Accomplished Assistant Retail Manager with more than 3 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Starboard Cruise Services Inc
02.2023 - 05.2023
- Trained and developed new employees for ease of transition into team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Retail Assistant Manager
Starboard Cruise Services Inc
11.2022 - 02.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new employees for ease of transition into team.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Assistant Manager
Starboard Cruise Services Inc
05.2022 - 10.2022
- Restart team of Ms Westerdam.
- Successfully completed the Assistant Manager training with honors.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and reports at the end of every day.
Sales Associate
Starboard Cruise Services Inc
09.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Starboard Cruise Services Inc
02.2020 - 04.2020
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Airline Customer Service Agent
Avianca
04.2016 - 10.2017
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Dispatched and received flights from departure gates and platforms.
- Verified passengers’ documentation and requirements for their flight
- Verified the security of the aircraft and therefore security of the flight before departing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Airport Profiler
ASG Group
03.2015 - 04.2016
- Gathered facts from interviews of travelers at departure gates and check-in.
- Collected, analyzed and interpreted information and documentation.
- Denied flights under legitimate concerns to passengers who supposed a risk or whose documentation was considered apocryphal.
Retail Sales Associate Cashier
Britt Peru
07.2014 - 12.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Operated POS terminals and cash drawer balancing.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
No Degree - Aviation
Escuela Peruana De Aviación Civil
Lima, Peru09.2015
Completed - Aviation
Professional Air
Lima, Peru01.2014
Completed - English Studies
Británico
Lima, Peru01.2012
Skills
- Persuasive Negotiations
- Retail Effectiveness
- Customer Relationship Management
- Motivational Leadership
- Strategic Selling
- Process and Procedure Development
- Constructive Feedback
- Retail Operations
- Staff Development
- Orientation and Training
- Effective Working Relationships
- Production Targets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Assistant Manager
Starboard Cruise Services Inc
02.2023 - 05.2023
Retail Assistant Manager
Starboard Cruise Services Inc
11.2022 - 02.2023
Retail Assistant Manager
Starboard Cruise Services Inc
05.2022 - 10.2022
Sales Associate
Starboard Cruise Services Inc
09.2021 - 04.2022
Sales Associate
Starboard Cruise Services Inc
02.2020 - 04.2020
Airline Customer Service Agent
Avianca
04.2016 - 10.2017
Airport Profiler
ASG Group
03.2015 - 04.2016
Retail Sales Associate Cashier
Britt Peru
07.2014 - 12.2014
No Degree - Aviation
Escuela Peruana De Aviación Civil
Completed - Aviation
Professional Air
Completed - English Studies
Británico
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