Arleen Carrillo
Callao,Callao
Summary
Accomplished Assistant Retail Manager with more than 3 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Starboard Cruise Services Inc
2023.02 - 2023.05
- Trained and developed new employees for ease of transition into team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Retail Assistant Manager
Starboard Cruise Services Inc
2022.11 - 2023.02
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained and developed new employees for ease of transition into team.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Assistant Manager
Starboard Cruise Services Inc
2022.05 - 2022.10
- Restart team of Ms Westerdam.
- Successfully completed the Assistant Manager training with honors.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and reports at the end of every day.
Sales Associate
Starboard Cruise Services Inc
2021.09 - 2022.04
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Starboard Cruise Services Inc
2020.02 - 2020.04
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Airline Customer Service Agent
Avianca
2016.04 - 2017.10
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Dispatched and received flights from departure gates and platforms.
- Verified passengers’ documentation and requirements for their flight
- Verified the security of the aircraft and therefore security of the flight before departing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Airport Profiler
ASG Group
2015.03 - 2016.04
- Gathered facts from interviews of travelers at departure gates and check-in.
- Collected, analyzed and interpreted information and documentation.
- Denied flights under legitimate concerns to passengers who supposed a risk or whose documentation was considered apocryphal.
Retail Sales Associate Cashier
Britt Peru
2014.07 - 2014.12
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Operated POS terminals and cash drawer balancing.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
No Degree - Aviation
Escuela Peruana De Aviación Civil
Lima, Peru09.2015
Completed - Aviation
Professional Air
Lima, Peru01.2014
Completed - English Studies
Británico
Lima, Peru01.2012
Skills
- Persuasive Negotiations
- Retail Effectiveness
- Customer Relationship Management
- Motivational Leadership
- Strategic Selling
- Process and Procedure Development
- Constructive Feedback
- Retail Operations
- Staff Development
- Orientation and Training
- Effective Working Relationships
- Production Targets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Assistant Manager
Starboard Cruise Services Inc
2023.02 - 2023.05
Retail Assistant Manager
Starboard Cruise Services Inc
2022.11 - 2023.02
Retail Assistant Manager
Starboard Cruise Services Inc
2022.05 - 2022.10
Sales Associate
Starboard Cruise Services Inc
2021.09 - 2022.04
Sales Associate
Starboard Cruise Services Inc
2020.02 - 2020.04
Airline Customer Service Agent
Avianca
2016.04 - 2017.10
Airport Profiler
ASG Group
2015.03 - 2016.04
Retail Sales Associate Cashier
Britt Peru
2014.07 - 2014.12
No Degree - Aviation
Escuela Peruana De Aviación Civil
Completed - Aviation
Professional Air
Completed - English Studies
Británico
Similar Profiles
JYOTI PALJYOTI PAL
Fine Jewelry Specialist at Starboard cruise ServicesFine Jewelry Specialist at Starboard cruise Services
Edwin Camilo Garrido OtavoEdwin Camilo Garrido Otavo
Sales Ambassador at Starboard Cruise Services IncSales Ambassador at Starboard Cruise Services Inc
Felipe CamaraFelipe Camara
Onboard Sales Associate at Starboard Cruise ServicesOnboard Sales Associate at Starboard Cruise Services