Arleen Gutierrez
Fontana,CA
Summary
Results-driven health professional with proven background in helping clients achieve wellness goals through personalized coaching. Known for collaborative approach and adaptability in dynamic environments. Skilled in nutritional guidance and behavior change strategies.
Overview
2025
2025
years of professional experience
Work History
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching
- Shared pertinent Bible verses with clients to instill hope.
Certified Christian Mental Health Coach
Elevation Church, Gateway Mental Health Coaching
08.2020 - Current
- Establish strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Assess strengths
- Assess Spirituality
- Identify personality traits, using (MBTI) Myers-Briggs Assessment
- Assess career preferences using o*netonline.org
- Identify past successes and failures
- Identify resources
- Identify support system
- Guide clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Maintain records of clients' progress..
- Evaluate client progress regularly, adjusting coaching approaches as needed for optimal results.
Operation Support Specialist
Southern California Edison
04.1989 - 10.2020
- Customer service both internal and external
- Intake customer trouble orders, verify and troubleshoot problem with customer
- Assess severity of order, prioritize
- Microsoft Office
- Dispatch order to first responder, trouble crew working area, using radio, text, or phone
- Assist field crew locate source of outage if more than one customer share same problem by use of electrical grid maps
- Motorola console radio, and/or handheld radio
- Train personnel on radios when switched from analog to digital system
- Train junior dispatchers
- Special team, prepare new computer system
- Assist create and implement new central dispatch department
- Assist transition from an 8-hour, 5 day week, to a 24/7 operation, with three shifts
Marriage and Family Therapy Trainee
Cedar House Life Change Center
08.2017 - 05.2017
- Facilitate Outpatient Group therapy
- Intake Outpatient
- Assess Medi-Cal requirements met
- Assessment
- Individual therapy on request
- Progress Notes SOAP
- Learned new materials, processes, and programs quickly.
- Participated in and facilitated on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended and/or taught training courses to build understanding of processes, techniques, and industry.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Supported organizational objectives with help from existing employees.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Supported project managers with documentation, leading to better project tracking and communication.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Participated in monthly team meetings to offer insights, fostering collaborative work environment.
- Compiled and analyzeddata to guide improvements in service delivery.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Enhanced team productivity by assisting in routine operations.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Supported implementation of new technologies, leading to more efficient workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
Education
Certificate - Mental Health Coach
08-2020
Primary: Marriage & Family Therapy
Secondary: Professional Clinical Counseling
Master's degree - Clinical Psychology
06.2017
- 3.8
Bachelor of Arts - Psychology
06.2010
- Honor Roll all [semesters]
- GPA 3.9
Associate of Arts Degree -
06.1981
Pre-Nursing
- Dean's List all, semesters
- Honoree of [Cum Laude]
- Member
- Extracurricular Activities: Concert Choir, Chamber Singers
Skills
- Life Coaching
- Counseling
- Microsoft Office
- Zoom
- Active listening techniques
- Professional ethics adherence
- Goal establishment and monitoring
- Individual and group coaching
- Client motivation methods
- Multicultural sensitivity
- Information gathering
- HIPAA compliant
- Stress management strategies
- Goal setting
- Assessment techniques
- Testing protocols
- Attention to detail
- Reliability
- Effective communication
- Adaptability and flexibility
- Self motivation
- Analytical thinking
- Diversity and inclusion
- Professionalism
- Crisis intervention
- Written communication
Timeline
Certified Christian Mental Health Coach - Elevation Church, Gateway Mental Health Coaching
08.2020 - Current
Marriage and Family Therapy Trainee - Cedar House Life Change Center
08.2017 - 05.2017
Operation Support Specialist - Southern California Edison
04.1989 - 10.2020
Light University - Certificate, Mental Health Coach
California Baptist University - Master's degree, Clinical Psychology
California State University-San Bernardino - Bachelor of Arts, Psychology
East Los Angeles College - Associate of Arts Degree,