Arleen Meraz
Houston,TX
Summary
Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.
Overview
5
5
years of professional experience
Work History
Hospitality Associate
The Houstonian Hotel, Club & Spa
09.2024 - Current
- Maintain security awareness by monitoring guest behavior and reporting safety concerns.
- Resolve conflicts and de-escalate tense situations with professionalism.
- Enforce facility rules and ensure safety expectations are followed.
- Support front-of-house operations and maintain orderly environments.
- Communicate effectively across departments.
Soldier
Texas Army National Guard
03.2024 - Current
- Completed intensive Basic and Advanced Training focused on discipline, safety, and accountability.
- Strengthened situational awareness and decision-making under pressure.
- Trained in emergency response, protocol adherence, and team coordination.
- Demonstrated resilience, communication skills, and physical readiness.
- Conducted maintenance checks on equipment, improving reliability and performance.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Cashier
H-E-B
01.2023 - 01.2024
- Provided excellent customer service in a high-volume environment.
- Processed payments and handled returns according to policy.
- Maintained situational awareness and escalated issues when appropriate.
- Supported store operations and maintained a clean, organized workspace.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service / Sales Associate
Walmart
10.2020 - 12.2021
- Assisted customers and supported store safety and order.
- Handled cash, processed returns, and followed policy guidelines.
- Restocked products and supported team operations.
- Helped resolve conflicts during peak hours.
- Operated cash registers efficiently, ensuring accurate transactions and maintaining balanced drawers.
- Collaborated with team members to maintain a clean, safe, and well-organized sales floor environment.
Education
Associate of Science - Dental Hygiene
Lone Star Community College
Houston, TX05-2030
High School Diploma - undefined
01-2021
Skills
- Security Awareness & Safety Protocols
- Conflict De-escalation
- Critical Thinking & Problem Solving
- Effective Communication
- Observation & Reporting
- Rule Enforcement & Policy Compliance
- Teamwork & Chain-of-Command Respect
- Adaptability Under Pressure
- Customer Interaction & Professionalism
- Bilingual (English/Spanish)
- Guest relations
- Reservation management
- First aid training
- Initiative and Self-motivation
ADDITIONAL INFORMATION
- Willing to work nights, weekends, holidays, and overtime.
- Able to pass background checks, drug screening, and physical requirements.
- Committed to safety, respect, and professionalism in correctional environments.
Timeline
Hospitality Associate
The Houstonian Hotel, Club & Spa
09.2024 - Current
Soldier
Texas Army National Guard
03.2024 - Current
Cashier
H-E-B
01.2023 - 01.2024
Customer Service / Sales Associate
Walmart
10.2020 - 12.2021
High School Diploma - undefined
Associate of Science - Dental Hygiene
Lone Star Community College