Detail-oriented professional with strong organizational skills and problem-solving abilities. Proven track record in coordinating tasks and enhancing operational efficiency across various roles.
Overview
16
16
years of professional experience
Work History
Traffic Controller (part-time)
Hard Rock Stadium
Miami Gardens, Florida
08.2014 - Current
Coordinated traffic flow during events to ensure safety and efficiency for all attendees.
Directed vehicles at entrances and exits, maintaining orderly access for participants.
Monitored intersections to facilitate safe passage of vehicles, pedestrians, and cyclists.
Communicated with security staff to address safety concerns and prevent incidents.
Remote Appointment Setter
Cleveland Clinic
Weston, FL
02.2023 - 04.2026
Scheduled patient appointments with multiple healthcare providers, enhancing patient access to care.
Managed patient inquiries, providing accurate information to support informed decision-making.
Coordinated appointment confirmations and reminders through phone and email, ensuring patient adherence to scheduled visits.
Service Coordinator
Pompano Import/Vista BMW and Mini
Coconut Creek, Florida
10.2017 - 01.2023
Coordinated service appointments for clients, ensuring seamless scheduling and high-level customer satisfaction at luxury automotive dealership.
Managed customer inquiries, ensuring timely responses to service-related questions.
Oversaw processing of repair orders, maintaining accurate documentation for services provided.
Liaised with technicians to enhance workflow and optimize service delivery.
Scheduled follow-up appointments to boost customer satisfaction and retention.
Utilized dealership management software to monitor service operations and customer interactions.
Maintained proactive communication with customers about vehicle status and service updates, fostering trust and loyalty.
Provided feedback to management on service failures and customer concerns.
Receptionist Coordinator
Margate Lincon and Volvo (Homan Auto)
Margate, Florida
08.2010 - 07.2017
Ensured smooth visitor experiences through effective management of front desk operations.
Processed incoming calls and directed to appropriate personnel for timely assistance.
Coordinated administrative tasks, including document filing and report preparation.
Managed incoming and outgoing mail, packages, and deliveries efficiently.