Arleen Moore
Summary
I am detail-oriented team player with strong organizational skills. I have t he ability to handle multiple projects simultaneously with a high degree of accuracy. A organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a self-motivated employee who learns quickly in fast-paced, high-volume environments, As well as consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
12
12
years of professional experience
Work History
Operator/Assembler/Packer Associate
Mancan Temporary Staffing Employment Agency
12.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Duties also included, packaging of products, prep shipping/shrinkwrap and assembly line.
- Companies include: Massillon Containers, R.J. Screw and Nickel's Bakery.
Customer Service Representative
Fusion BPO Services
08.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hotel Front Desk Receptionist
Quality Inn And Suites
01.2023 - 08.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Case Manager/Airbnb Division
HKT Teleservices
03.2019 - 11.2020
- Maintained accurate information on all reservations/cancellations for host and clients, while ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of platform accounts and payments.
- Resolving of situations, identifying issues, emergencies, and any necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on policies , procedures and services for host/client reservations and relations.
Transportation Dispatcher
S.A.W. Transportation
09.2017 - 10.2020
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with Client pickups/dropoffs
- Monitored and tracked status of drivers in transit to confirm on-time pickup/drop-off of clients
- Improved fleet utilization by closely monitoring available resources and adjusting drivers/ routes/ and pickup times as needed.
- Scheduled and dispatched drivers routes for daily trips to locations in Columbus Ohio based on zip codes.
- Assisted in employee training, taught the Defensive Driving Class for Drivers.
Merchandise Handler
Gap Distribution Center
08.2012 - 02.2017
- Process/pack incoming online orders quickly to ensure timely delivery for all ordes
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Sorting of merchandise and invoices/packing and shipping of orders/gift wrap packaging
- Line runner / Inductor
- Upgrading postage labels for late orders with priority shipping
- Maintained a clean, organized, and safe environment for myself as well as my coworkers.
Education
State Test Nurse Aide - Nursing
Alias Nursing School
Columbus, OH03.2015
No Degree - Computer Programming
Kansas City Kansas Community College
Kansas City, KS05.1993
High School Diploma -
Washington High School
Kansas City, KS05.1991
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Hand-Eye Coordination
- Data Entry
- Materials Handling
- Customer Service
- Continuous Improvement
- Positive Attitude
- Good Communication
- Punctual and Reliable
Timeline
Operator/Assembler/Packer Associate
Mancan Temporary Staffing Employment Agency
12.2023 - Current
Customer Service Representative
Fusion BPO Services
08.2023 - 12.2023
Hotel Front Desk Receptionist
Quality Inn And Suites
01.2023 - 08.2023
Case Manager/Airbnb Division
HKT Teleservices
03.2019 - 11.2020
Transportation Dispatcher
S.A.W. Transportation
09.2017 - 10.2020
Merchandise Handler
Gap Distribution Center
08.2012 - 02.2017
State Test Nurse Aide - Nursing
Alias Nursing School
No Degree - Computer Programming
Kansas City Kansas Community College
High School Diploma -
Washington High School
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