Arleen Murillo
Virginia Beach,VA
Summary
Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Meticulous with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
7
7
years of professional experience
Work History
Babysitter
08.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Assisted with light housekeeping duties as well as running errands.
- Promoted language development skills through reading and storytelling.
- Stayed current on toy and child-related recalls and safety warnings.
Hostess
IHOP
07.2016 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Associate of Arts - Online
Auguste Escoffier School of Culinary Arts
Austin, TX03.2021
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2019
Skills
- Following Directions
- Maintaining Safe Environment
- Routine Management
- Time Management
- Behavior Management
- Keeping Children Safe
- Patient Awareness
- Phone Inquiries
- Guest Inquiries
- Price Memorization
- Check Payment Processing
- Cleaning and Sanitation
- Guest Satisfaction
- Billing and Payment Processing
- Hospitality Service Expertise
Timeline
Babysitter
08.2016 - Current
Hostess
IHOP
07.2016 - 08.2017
Associate of Arts - Online
Auguste Escoffier School of Culinary Arts
High School Diploma -
Northeastern High School