Arleen Nedelec Richard
Olympia,WA
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
10.2024 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Inbound Customer Service Care Representative & Insurance Coordinator/Data Entry
National General Lender Service
08.2019 - 11.2023
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Responded to customer inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Created internal policies for connectivity to networking tools such as VPNs, remote work software and other on- and off-site assets.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Freight Coordinator
Triple B Forwarders
05.2016 - 08.2019
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Cashier/Clerk
Lawson Station
08.2014 - 05.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Computer Science
College of Micronesia
05-2009
Skills
- Order picking and processing
- Product verification
- Complex Problem-solving
- Materials handling and transport
- Time management
- Leadership and team building
- Operations support
- Inventory management
- Quality control
- Inventory organization
Timeline
Warehouse Associate
Amazon
10.2024 - Current
Inbound Customer Service Care Representative & Insurance Coordinator/Data Entry
National General Lender Service
08.2019 - 11.2023
Freight Coordinator
Triple B Forwarders
05.2016 - 08.2019
Cashier/Clerk
Lawson Station
08.2014 - 05.2016
Associate of Science - Computer Science
College of Micronesia
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