Arleen Rodriguez
Freeport,NY
Summary
Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, rare materials procurement and task prioritization. Received customer recognition for personable and approachable nature.
Overview
5
5
years of professional experience
Work History
Library Page
Freeport Memorial Library
11.2020 - Current
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
- Provided exceptional customer service by answering basic reference questions and guiding patrons to appropriate resources.
- Supported library events and programs, contributing to increased community engagement and participation.
- Answering calls from patrons with any comments or concerns they have, and or signing them up and scheduling dates for up coming events and classes.
- Creating schedules for the computer department.
- Working on internet where I help patrons with any online issues they are having.
Airport Customer Service Agent
Travelers Aid International
02.2021 - 06.2022
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Daycare Assistant Teacher
Little Stars Daycare
06.2019 - 10.2019
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
Education
Associate of Arts - Human Services
Nassau Community College
Garden City, NY05.2027
High School Diploma -
Freeport High School
Freeport, NY06.2022
Skills
- Event Support
- Reading Comprehension
- Collection Maintenance
- Alphabetical Knowledge
- Telephone Etiquette
- Cataloging and shelving
- Computer Assistance
- Budget Administration
- Materials Management
- Customer Relationship Management
- Administrative Support
- Interpersonal Communication
- Time management abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Customer Service Agent
Travelers Aid International
02.2021 - 06.2022
Library Page
Freeport Memorial Library
11.2020 - Current
Daycare Assistant Teacher
Little Stars Daycare
06.2019 - 10.2019
Associate of Arts - Human Services
Nassau Community College
High School Diploma -
Freeport High School
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