ARLEEN SAUNDERS-CHAUNCE
Schenectady
Summary
Compassionate and detail-oriented healthcare professional with extensive experience in patient care and administrative roles. Proficient in performing clinical tasks such as phlebotomy, vital sign monitoring, and assisting in medical procedures. Adept at managing patient documentation and utilizing EMR systems for accurate record-keeping. Skilled in customer service, patient intake, scheduling, and billing within fast-paced healthcare settings. Demonstrated ability to work collaboratively with interdisciplinary teams to ensure optimal patient care. Strong communicator with excellent organizational and time-management skills. BLS certified and committed to maintaining patient confidentiality and regulatory compliance. Currently pursuing an RN degree to further expand clinical expertise and contribute to high-quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse
St. Peter's Hospital, Albany, NY
08.2025 - Current
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care strategies.
- Mentored junior nurses, providing guidance on clinical best practices and patient management techniques.
- Monitored patient progress and adjusted care plans based on evolving health conditions and responses to treatment.
Patient Care Technician (PCT)
St. Peter's Nursing and Rehab Center
07.2022 - 08.2025
- Deliver compassionate care to patients under the supervision of RN/LPN, ensuring comfort and safety.
- Monitor patient vital signs, assist with activities of daily living (ADLs), and report changes in patient conditions.
- Collaborate with medical teams to provide quality patient care and improve health outcomes.
- Maintain accurate patient records and documentation in compliance with facility protocols.
- Administer routine treatments and assist in-patient rehabilitation efforts.
- Ensure proper infection control procedures are followed to minimize risk.
- Educate patients and families on post-discharge care instructions and medical procedures.
School Nurse
Brighter Choice Charter School for Boys
01.2025 - 06.2025
- Administered first aid and medication to students, ensuring compliance with health policies.
- Conducted health assessments and screenings to identify student needs and facilitate appropriate interventions.
- Collaborated with educators to develop and implement health education programs promoting wellness initiatives.
- Maintained accurate health records and reports, enhancing communication between school personnel and healthcare providers.
Window Clerk
United States Postal Service
11.2016 - 01.2022
- Delivered excellent customer service by assisting customers with mail and financial transactions.
- Processed and sorted large volumes of mail efficiently and accurately.
- Managed cash handling, including the sale of stamps, money orders, and other postal services.
- Provided information and assistance to customers regarding postal services and regulations.
- Maintained records of transactions and ensured compliance with postal service policies.
- Collaborated with team members to ensure timely mail delivery and customer satisfaction.
- Assisted with the training of new clerks and contributed to improving service efficiency.
Front Desk / Office Manager
Royale Pediatrics Healthcare
08.2015 - 11.2016
- Managed patient check-ins, appointments, and billing, ensuring smooth office operations.
- Scheduled patient visits, coordinated insurance verification, and handled billing inquiries.
- Maintained and updated patient records using EMR systems for efficient workflow.
Medical Assistant
Manhattan Cardiac Arrhythmia
06.2008 - 08.2015
- Assisted physicians with medical procedures and patient care in a fast-paced cardiac clinic.
- Performed diagnostic tests and documented patient information in EMR systems.
- Coordinated patient scheduling, follow-up appointments, and medical referrals.
- Administered injections, drew blood, and conducted EKGs with accuracy.
- Supported patient education regarding health conditions and treatments.
- Managed inventory of medical supplies and ordered as needed.
- Enhanced office operations by streamlining patient intake and appointment scheduling.
Education
Associate of Applied Science in Nursing - RN
Maria College
Albany, NY01.2025
Medical Assistant Certificate - undefined
The Allen School
Brooklyn, NY01.2008
Bachelor of Science - Nursing
Post University
Waterbury, CT07-2026
Skills
- Strong communication skills for effective patient and team interaction
- Proficient in medical terminology and healthcare procedures
- Skilled in administrative tasks, including scheduling and billing
- Experienced in performing clinical tasks such as phlebotomy and assessments
- Proficient in EMR systems for efficient data management
- Dedicated to maintaining patient confidentiality and regulatory compliance
- Strong background in managing patient intake and follow-up procedures
- Skilled in providing direct care under the supervision of healthcare professionals
- Patient Care
- Medical Documentation
- Phlebotomy Skills
- EMR Proficiency
- Customer Service
- Healthcare Support
- Blood Draws
- Vital Signs Monitoring
- Scheduling Appointments
- Billing and Coding
- Staff Supervision
- Patient Education
- Health Assessments
- Infection Control
- Medical Terminology
- Front Desk Operations
- Multi-tasking Ability
- Time Management
- Team Collaboration
- CPR Certified
- Clinical Procedures
- Data Entry
- Insurance Verification
- Treatment Administration
- Conflict Resolution
- Inventory Management
- Medical Transcription
- Patient Advocacy
- Office Coordination
Certification
- Medical Assistant Certification
- Phlebotomy Certification
- Basic Life Support (BLS) Certification
- Home Health Aide (HHA) Certification
Languages
English
Professional Working
Timeline
Registered Nurse
St. Peter's Hospital, Albany, NY
08.2025 - Current
School Nurse
Brighter Choice Charter School for Boys
01.2025 - 06.2025
Patient Care Technician (PCT)
St. Peter's Nursing and Rehab Center
07.2022 - 08.2025
Window Clerk
United States Postal Service
11.2016 - 01.2022
Front Desk / Office Manager
Royale Pediatrics Healthcare
08.2015 - 11.2016
Medical Assistant
Manhattan Cardiac Arrhythmia
06.2008 - 08.2015
Medical Assistant Certificate - undefined
The Allen School
Associate of Applied Science in Nursing - RN
Maria College
Bachelor of Science - Nursing
Post University
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