Arleen Tisdale
Suffolk,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Dispatcher/Customer Service Specialist
XPO Logistics
08.2020 - 05.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Lead Barista
Gather
08.2017 - 01.2018
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Substitute Teacher
Suffolk Public Schools
12.2007 - 06.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Inside Auto Claims Adjuster
USAA Insurance
02.2002 - 08.2007
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
System Analyst and Customer Service Representative
Bank Of America, NA
01.1997 - 08.2002
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Insurance Analyst
NJ Department Of Banking And Insurance
01.1991 - 06.1996
- Checked documentation for accuracy and validity of life insurance policies submitted for use in NJ
- Prepared letters to recommend changes to language used in the policies to receive approval by the state
Supervisor of New Policy Issuance Department
Home Life Insurance Company
01.1987 - 01.1991
- Trained and oriented associates to maximize team performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Processed new policies for customers, made payments on policies and prepared documentation.
Education
Life Insurance
LOMA Life Office Management Association
2005
Bachelor of Science - Economics
Kean University
Union, NJ08.1983
Skills
- Data Entry
- Customer Relations
- Complaint Resolution
- Excellent Written and Oral Communication
- Telephone Etiquette
- Good Communication Skills
- Problem Resolution
- Problem-Solving Abilities
- Computer Proficiency
Timeline
Dispatcher/Customer Service Specialist
XPO Logistics
08.2020 - 05.2022
Lead Barista
Gather
08.2017 - 01.2018
Substitute Teacher
Suffolk Public Schools
12.2007 - 06.2011
Inside Auto Claims Adjuster
USAA Insurance
02.2002 - 08.2007
System Analyst and Customer Service Representative
Bank Of America, NA
01.1997 - 08.2002
Insurance Analyst
NJ Department Of Banking And Insurance
01.1991 - 06.1996
Supervisor of New Policy Issuance Department
Home Life Insurance Company
01.1987 - 01.1991
Life Insurance
LOMA Life Office Management Association
Bachelor of Science - Economics
Kean University