Arleen Tudury
Winter Haven,FL
Overview
53
53
years of professional experience
Work History
Relocation
Administrative Assistant
AARP Foundation SCSEP
04.1990 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Cashier and Customer Service
Circle K
03.2019 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier and Customer Service
LEGOLAND Florida
03.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier Team Lead
Dollar Tree Stores
08.2008 - 05.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
Executive Secretary
Roy W. Allman, Attorney
01.1971 - 04.1973
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL05.1966
Skills
- Loading and unloading proficiency
- Heavy Lifting Expertise
- Customer Service-Oriented
- Quality Control Awareness
- Safety Consciousness
- Inventory Management Abilities
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Cashier and Customer Service
Circle K
03.2019 - 04.2023
Cashier and Customer Service
LEGOLAND Florida
03.2018 - 01.2020
Cashier Team Lead
Dollar Tree Stores
08.2008 - 05.2011
Administrative Assistant
AARP Foundation SCSEP
04.1990 - 05.2024
Executive Secretary
Roy W. Allman, Attorney
01.1971 - 04.1973
Relocation
High School Diploma -
Fort Lauderdale High School