Arleene Guenther
Casper,WY
Summary
Attentive Optical Worker with 10 years of experience overseeing team in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, pricing and insurance coverage types with focus on maximizing sales.
Overview
10
10
years of professional experience
Work History
Optical Manager
National Vision
Casper, WY
07.2017 - Current
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Explained prescriptions, optical terminology, and products to customers.
- Collaborated with DM to plan staff schedules and determine hiring needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Optometric Assistant
Wyoming Eye Associates
Casper , WY
08.2012 - 07.2017
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Explained processes and operated equipment for pre-testing.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Education
High School Diploma -
Roosevelt High School
Casper, WY12.2012
Skills
- Detail Work
- Prescription Evaluation
- Vision Aid Fittings
- Billing Processing
- Contact Lens Demonstration
- Patient History Documentation
- Office Supplies and Inventory
- Employee Performance Evaluations
- Supply and Equipment Ordering
- Work Order Preparations
- Eyeglass Fittings
- Frame Repair
- Eyeglass Care Education
- Maintaining Clean Work Areas
- Visual Field Testing
- Confidential Records Management
- Patient Information
- Operational Efficiency
- Personnel Scheduling
- Creative Solutions
- Workflow Schedules
- Staff Assignments
- Motivational Leadership
- Effective Working Relationships
- Store Merchandising
- Data Verification
Timeline
Optical Manager
National Vision
07.2017 - Current
Optometric Assistant
Wyoming Eye Associates
08.2012 - 07.2017
High School Diploma -
Roosevelt High School
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