Arleht Trinidad Santos
Azusa,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure server position. Ready to help team achieve company goals. Approachable team player with background in hospitality industry. Highly organized and committed to creating welcoming atmosphere. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice.
Overview
6
6
years of professional experience
Work History
Hostess
Stacks On Route 66
09.2022 - 04.2023
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Cashier
El Pollo Loco
03.2018 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 150 guests per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned drive thru and line cook positions and provided backup at key times.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Server and Cashier
La Pasadita Mexican Restaurant
11.2019 - 02.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used POS system to enter orders, process payments and issue receipts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Secretary
Hoyos Auto Shop
06.2017 - 07.2017
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Recorded expenses and maintained accounting records.
Education
No Degree - Business Administration
Citrus College
Glendora, CA05.2024
Skills
- Dining Reservations
- Menu Memorization
- Seating Assignment Preparation
- Price Memorization
- High-Volume Dining
- Sales and Marketing
- Interactive Communication Skills
- Guest Satisfaction
- Greeting and Escorting Guests
- Hospitality Service Expertise
- Warm and Friendly
- Serve Food
Languages
Spanish
Full Professional
English
Full Professional
French
Elementary
Timeline
Hostess
Stacks On Route 66
09.2022 - 04.2023
Server and Cashier
La Pasadita Mexican Restaurant
11.2019 - 02.2020
Cashier
El Pollo Loco
03.2018 - 03.2021
Secretary
Hoyos Auto Shop
06.2017 - 07.2017
No Degree - Business Administration
Citrus College