ARLEM SERRANO
Columbia,MO
Overview
15
15
years of professional experience
Work History
Loan Coordinator/Transaction Coordinator
Veterans United Home Loans
Columbia, MO
09.2018 - Current
- Acts as a liaison between all parties involved
- Guides veterans and third parties through the VA homebuying and underwriting process
- Works along cross functional teams to interpret, understand and communicate laws and regulations set by the Veterans Administration
- Overcomes obstacles through problem solving in high stress situations while maintaining a 9.7/10 customer service score
- Assists in achieving department goals through proactive monitoring of key performance indicators and implementing corrective actions when needed
- Analyzes, verifies, and updates borrower documentation to meet underwriting guidelines and ensure regulatory compliance
- Scrutinizes purchase and sales contracts to verify accuracy of loan terms and meet contingency deadlines
- Has managed 70+ files per month for families and service members, resulting in a total of 1200+ closed loans.
Associate/Administrative Assistant
REIT Funding
Atlanta, GA
12.2015 - 06.2018
- Managed 5K+ vendor, client and investor accounts
- Distributed and reissued 400K+ dividend and redemption checks annually
- Assisted investors and clients to satisfy various tax and audit requests
- Conducted research to determine customer fees according to contract terms and updated system with necessary information
- Researched, tracked, and restored accounting problems and discrepancies
- Prepared mailings containing investment offerings, tax and financial documents.
International Training Coordinator/New Store Opening Coordinator
Hooters of America, LLC
Atlanta, GA
10.2009 - 01.2013
- Effectively lead 18 successful restaurant openings in 11 countries
- Developed resources and training materials tailored to each location and capacity
- Directly managed 13+ corporate trainers to ensure opening goals were met
- Responsible for training 100+ employees at one time
- Worked side-by-side with multiple franchise groups to achieve set goals
- Assisted with the development of employees at various levels (i.e., management, trainers, and hourly employees).
Education
Bachelor of Business Administration - International Business, Finance, Coles
Kennesaw State University
07.2017
Coles College
01.2007
Skills
- Client Relationship Management
- Account Management
- Instruction Writing
- Contract Review
- PM Certification in Progress
- Microsoft Suite Efficient
Timeline
Loan Coordinator/Transaction Coordinator
Veterans United Home Loans
09.2018 - Current
Associate/Administrative Assistant
REIT Funding
12.2015 - 06.2018
International Training Coordinator/New Store Opening Coordinator
Hooters of America, LLC
10.2009 - 01.2013
Bachelor of Business Administration - International Business, Finance, Coles
Kennesaw State University
Coles College