Arlen Williams
Osprey,FL
Summary
Hardworking and enthusiastic Assistant Manager and Costumer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Experienced Assistant Manager and Costumer Service with 15 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Private Events & Catering Assistant Manager
The Oaks Club
11.2009 - 01.2024
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Collaborated with team members to execute seamless catering events for clients.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Provided friendly, courteous service to create memorable moments for guests.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Certificate Hospitality Management - Hospitality Administration And Management
Simon Fraser University
Richmond, CA01.2001
Skills
- Team Management
- Event Planning
- Safe Food Handling
- Table Preparation
- Problem-solving aptitude
- Effective communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Time management abilities
- Customer service excellence
- Attention to detail
- Reliability and punctuality
- Decision-Making
- Customer Engagement
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Private Events & Catering Assistant Manager
The Oaks Club
11.2009 - 01.2024
Certificate Hospitality Management - Hospitality Administration And Management
Simon Fraser University
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