Summary

Work History

Education

Skills

Certification

Websites

References

Timeline

Arlena Meadows

Vancouver,WA

Summary

Dynamic Director of Operations with extensive experience in optimizing daily operations and enhancing team performance. Recognized for leading cross-functional teams and executing strategic planning initiatives that drive operational excellence. Expertise in implementing process improvements has consistently resulted in increased productivity and reduced costs, positioning organizations for long-term success.

Work History

Director of Operations

SYNERGY HomeCare

Brush Prairie, WA

10.2022 - Current

Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
Managed vendor relationships and negotiated contracts to optimize pricing and service levels
Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
Developed key performance indicators (KPIs) for each department to track progress towards operational goals
Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
Managed the recruitment, onboarding, training, and development of staff members at multiple locations
Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
Developed and implemented employee training programs to enhance skills and knowledge within the organization
Managed capital expenditure projects, ensuring on-time completion and adherence to budget constraints
Established key performance metrics for each department, tracking progress towards operational goals

Real Estate Agent

Legacy Real Estate

Rancho Cucamonga, CA

06.2020 - Current

Experience in real estate sales and marketing, listing expert & property staging
Expertise in negotiation and communication
Showed residential properties and explained features, value and benefits of available homes
Managed sales pipeline by actively following up with prospects and hot leads
Coordinated appointments with prospective buyers to showcase houses
Advised prospective clients on current market activities and optimal buying or selling choices

Assistant Manager

Limitless Marketing

Huntsville, AL

06.2017 - 06.2020

Experienced in managing a performance based sales and marketing company
Experienced in interviewing; training, developing, leadership, mentorship, recruiting, territory management, B2B & D2D sales
Delegated daily tasks to team members to optimize group productivity
Directed and led employees, supervising activities to drive productivity and efficiency
Developed training, assessment and performance monitoring programs to coach and mentor employees
Conducted employee performance evaluations and rewarded top performers to attract and retain quality personnel
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations

Account Manager

Sky Inc

Nashville, TN

10.2016 - 06.2017

Transferred with the company on an expansion team to Limitless Marketing
Received promotion to Management
Experienced in sales and marketing; managing accounts, interviewing & hiring, training & developing, building & managing teams, territory management
Oversaw multiple accounts and worked diligently to meet and exceed performance goals
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
Grew company revenue and rebuilt customer loyalty
Received company employee performance award after maintaining record sales achievement for growth
Created and executed marketing initiatives, increasing overall sales year over year

Medical Assistant

Signature Home Health & Hospice

Murray, UT

10.2015 - 10.2016

Responsible for admitting & discharging patients; taking vitals, home health care, hospice care & post mortem care
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
Scheduled appointments for patients via phone and in person
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
Educated patients about medications, procedures and physician's instructions
Contacted pharmacies to submit and refill patients' prescriptions

Nurse

Salt Lake City LDS Hospital

Salt Lake City, UT

10.2013 - 10.2016

Responsible for monitoring EKG's on long term acute care and ICU side of the hospital
Responsible for admitting; discharging, creating care plans, monitoring and taking care of patients, administration of meds and IV set up and dc, post mortem care & wound care
Collected and documented vital signs to track current patient conditions
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration