Summary
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic
Arlena Meadows

Arlena Meadows

Vancouver,WA

Summary

Dynamic Director of Operations with extensive experience in optimizing daily operations and enhancing team performance. Recognized for leading cross-functional teams and executing strategic planning initiatives that drive operational excellence. Expertise in implementing process improvements has consistently resulted in increased productivity and reduced costs, positioning organizations for long-term success.

Work History

Director of Operations

SYNERGY HomeCare
Brush Prairie, WA
10.2022 - Current
  • Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
  • Managed vendor relationships and negotiated contracts to optimize pricing and service levels
  • Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
  • Developed key performance indicators (KPIs) for each department to track progress towards operational goals
  • Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
  • Managed the recruitment, onboarding, training, and development of staff members at multiple locations
  • Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
  • Developed and implemented employee training programs to enhance skills and knowledge within the organization
  • Managed capital expenditure projects, ensuring on-time completion and adherence to budget constraints
  • Established key performance metrics for each department, tracking progress towards operational goals

Real Estate Agent

Legacy Real Estate
Rancho Cucamonga, CA
06.2020 - Current
  • Experience in real estate sales and marketing, listing expert & property staging
  • Expertise in negotiation and communication
  • Showed residential properties and explained features, value and benefits of available homes
  • Managed sales pipeline by actively following up with prospects and hot leads
  • Coordinated appointments with prospective buyers to showcase houses
  • Advised prospective clients on current market activities and optimal buying or selling choices

Assistant Manager

Limitless Marketing
Huntsville, AL
06.2017 - 06.2020
  • Experienced in managing a performance based sales and marketing company
  • Experienced in interviewing; training, developing, leadership, mentorship, recruiting, territory management, B2B & D2D sales
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Developed training, assessment and performance monitoring programs to coach and mentor employees
  • Conducted employee performance evaluations and rewarded top performers to attract and retain quality personnel
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations

Account Manager

Sky Inc
Nashville, TN
10.2016 - 06.2017
  • Transferred with the company on an expansion team to Limitless Marketing
  • Received promotion to Management
  • Experienced in sales and marketing; managing accounts, interviewing & hiring, training & developing, building & managing teams, territory management
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings
  • Grew company revenue and rebuilt customer loyalty
  • Received company employee performance award after maintaining record sales achievement for growth
  • Created and executed marketing initiatives, increasing overall sales year over year

Medical Assistant

Signature Home Health & Hospice
Murray, UT
10.2015 - 10.2016
  • Responsible for admitting & discharging patients; taking vitals, home health care, hospice care & post mortem care
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Educated patients about medications, procedures and physician's instructions
  • Contacted pharmacies to submit and refill patients' prescriptions

Nurse

Salt Lake City LDS Hospital
Salt Lake City, UT
10.2013 - 10.2016
  • Responsible for monitoring EKG's on long term acute care and ICU side of the hospital
  • Responsible for admitting; discharging, creating care plans, monitoring and taking care of patients, administration of meds and IV set up and dc, post mortem care & wound care
  • Collected and documented vital signs to track current patient conditions
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration

Education

Bachelor - Business Management

Salt Lake Community College
Salt Lake City, UT
01.2016

Bachelor of Science - Nursing

Western Technical College
El Paso, TX
01.2010

Skills

  • Financial Budgeting
  • Salesforce Implementation
  • Team Leadership
  • Client Relations
  • Operations management
  • Property management
  • Profit & loss
  • Budget management
  • Financial analysis
  • Performance metrics
  • Operational audits
  • Employee training
  • Project management
  • Team leadership
  • Staff recruitment
  • Market analysis
  • Operational efficiency
  • Strategic planning
  • Quality assurance
  • Leadership training
  • Business management
  • Sales management
  • Business marketing
  • Human resources
  • Negotiation
  • Operations Management
  • Buyer and Seller Representation
  • Business development
  • Interviewing

Certification

  • Real Estate License
  • CCMA Certification
  • Certified Property Manager
  • Certified Case Manager
  • CPR Certification
  • Certified Medical Assistant
  • AED Certification
  • First Aid Certification

Websites

References

References available upon request.

Timeline

Director of Operations

SYNERGY HomeCare
10.2022 - Current

Real Estate Agent

Legacy Real Estate
06.2020 - Current

Assistant Manager

Limitless Marketing
06.2017 - 06.2020

Account Manager

Sky Inc
10.2016 - 06.2017

Medical Assistant

Signature Home Health & Hospice
10.2015 - 10.2016

Nurse

Salt Lake City LDS Hospital
10.2013 - 10.2016

Bachelor - Business Management

Salt Lake Community College

Bachelor of Science - Nursing

Western Technical College

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Arlena Meadows