Summary
Overview
Work History
Education
Skills
Timeline
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Arlena Ruiz

Tucson,AZ

Summary


Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

11
11
years of professional experience

Work History

Supervisor

Caring Presence
03.2023 - 02.2025


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Caregiver

Caring Presence
03.2023 - 02.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Behavior Health Technician

Buena Vista Recovery
10.2021 - 03.2023
  • Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
  • Conducted client rounds to check on residents.
  • Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.

Caregiver

Private Care
01.2014 - 10.2022
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.

Behavioral Health Technician

Tucson Recovery Villa Maria
01.2020 - 09.2021
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.

Education

Patient Care Technician

Brookline College
Tucson, AZ
01-2015

High School Diploma -

North Hollywood High School
North Hollywood, CA
06-1995

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Team building

Timeline

Supervisor

Caring Presence
03.2023 - 02.2025

Caregiver

Caring Presence
03.2023 - 02.2025

Behavior Health Technician

Buena Vista Recovery
10.2021 - 03.2023

Behavioral Health Technician

Tucson Recovery Villa Maria
01.2020 - 09.2021

Caregiver

Private Care
01.2014 - 10.2022

Patient Care Technician

Brookline College

High School Diploma -

North Hollywood High School

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Arlena Ruiz