Arlene Abundez

Leasing Operations.

• Coordinate and administer day-to-day leasing activities, including touring potential residents, maintaining the property's waitlist, following up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and databases.

Revenue Management

• Analyze market data and trends to adjust pricing and promotional offers, enhancing property competitiveness and maximizing revenue.
• Coordinate the collection and documentation of all revenues, ensuring compliance with lease obligations and CTL accounts receivable policies.

Tenant Relations.

• Manage lease renewals and negotiations, effectively communicating terms and fostering positive relationships to increase retention rates.

Staff Development

• Implement training programs for leasing staff focused on sales techniques, customer service excellence, and compliance, resulting in improved team performance.

Property Maintenance

• Conduct regular property inspections to ensure adherence to quality standards, identifying areas for improvement and coordinating necessary actions with the maintenance team and outside vendors to address issues promptly.

Community Engagement

• Participate in community outreach and networking events, establishing relationships with local businesses to promote property visibility and attract potential tenants.

• Lead technician in enterprise implementation working with commercial and trust accounts. Translates client business needs into application configurations, creates and maintains system,documentations, workflows, and requirements.
• Technical implementation with the most complex accounts, taking a consultative approach diving into customers’ technical needs and organizational requirements. Tying product features to relevant use for the customer.
• Proficiency with enterprise level tools/systems and familiarity with security and compliance standards.
• Proven concurrent project management experience, prioritizing efforts for successful implementations.
• Participate in cross-functional teams to explore process improvement, initiatives, measure results, and refine processes to achieve business objectives.

• Utilized great attention to detail to make all incoming requests and legal forms available for public record
• Managed and processed notary applications, exams, and commission records
• Reviewed and completed business registry requests such as registrations, renewals, and amendments
• Used precise data entry methods to file Uniform Commercial codes for active creditors and lenders
• Executed authentications/apostilles to certify the authenticity of officials who are providing documents to be valid in other countries
• Provided certified copies of document files and history of any business registry in the State of Oregon
• Assisted with informing the public on statewide procedures for all services provided by the State office
• Acted as main front counter personnel, aided the Spanish speaking community with better understanding of standard procedures
• Performed cashiering functions, prepared deposit records or other routine financial documents necessary to process collected fees.

• Updated consumer files by reviewing company and personal data in a timely manner
• Reduced the total number of delinquent accounts through meticulous procedures and federal regulations
• Entered transaction information for members into the online banking software
• Routed incoming calls to the most qualified personnel and departments within the company
• Used the CRM system on a daily basis to improve communication and maximize service opportunities
• Answered 90 calls per shift to help customers with their questions and concerns
• Dealt with escalating phone calls using conflict resolution skills and a thorough understanding of bank policies, products, and services
• Completed special procedures such as ordering new checks, stopping payments, and filing claims for customers.

• Assessed patient care needs, prioritized treatment, and kept the flow of patients moving
• Checked vital signs on a daily basis and contacted higher staff if there were any health concerns or behavioral changes with the patients
• Maintained a strong understanding of medications and medical terminology through consistent research, continuing education, and on the job duties
• Built rapport in order to create a safe and trusting environment in which to provide care
• Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed
• Was in charge of a group of medical support personnel
• Kept track of medication inventory and cleaned patient rooms and equipment
• Was in charge of administering prescribed medications to a high-volume patient caseload.