Arlene Acosta Mejía
Miami,USA
Summary
Fully Bilingual Spanish/English Lawyer with 5+ years of experience in higher education with proven sales, business development, legal management, recruiter, college advisor, and team administration skills.
The discipline I have by being a military member of the USA Air Force Reserve have also helped me build relationships and achieve results.
Overview
8
8
years of professional experience
Work History
Director of Postgraduate Programs
Istituto Marangoni
Miami , FL
2022.11 - Current
- Overseeing the recruitment of students
- Ensuring that the College's admissions policy is followed in all matters including advertisement and interview
- Implementing the Equal Opportunities Policy in allocating studentships and bursaries
- Organizing and attending Staff-Student committee meetings
- Securing accreditation for Master's level programs
- Responsible for new student recruitment and exceeded all monthly enrollment targets by using innovative sales and motivational techniques
- Successfully cultivated and maintained relationships with community partners.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Director of Admissions | Financial Aid Advisor
Mariano Moreno Culinary Institute
Miami , FL
2019.03 - 2022.10
- Knowledgeable of all available school academic programs and degree options.
- Meticulous in all paperwork and collecting of information.
- Understanding of financial aid and scholarships and who is eligible.
- Great communication skills with students as well as coworkers faculty and staff.
- Recruits new students.
- Evaluate all applications based on specific criteria to determine who gets accepted.
- Report to the Financial Aid Director any activity or incident which may not follow all state and federal regulations and or, systems guidelines.
- Maximizes federal, state, and institutional financial aid options using discretion and independent judgment.
- Conduct all activities by and in compliance with all rules and regulations contained in the VA School Certifying Official Handbook and any other guidance issued from other regulatory bodies.
Supervisor of Operations
Alorica
Santo Domingo , Dominican Republic
2017.01 - 2019.03
- Skillfully handled high-profile, highly confidential customer information.
- Performed quarterly quality reviews and annual performance appraisals on 25 full-time employees.
- Successfully created, communicated, and implemented new department-wide processes and procedures.
- Ensured the swift resolution of agents' issues and concerns while complying with company policies.
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Recruited, interviewed, trained, supervised, motivated, and evaluated employee performance.
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Oversaw daily operations of the department, including personnel management, budgeting, and scheduling.
- Market Expansion: Conducted comprehensive market analysis to identify new business segments and expand into untapped markets, contributing to a 15% growth in market share.
- Lead Generation: Developed and executed targeted marketing campaigns and lead-generation strategies, increasing qualified leads by 40%, and enhancing the sales pipeline.
- Client Relationship Management: Cultivated and maintained relationships with key clients and stakeholders, resulting in a 30% improvement in client retention rates and a 20% increase in repeat business.
Education
Bachelor of Science - Law
Universidad Católica Santo Domingo
Dominican RepublicCertificate - Logistics Management
Community College of The Air Force
Associate of Science - Business Administration and Management
Miami Dade College
Miami, FLCertificate - Business Specialist- General Business
Miami Dade College
Miami, FLCertificate - Business Industry Operations
Miami Dade College
Miami, FLSkills
- Microsoft Office.
- Leadership
- Customer service
- Problem-solving
- Sales
- CRM Software
- Trainer
- Human Resources
- Recruiter
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Director of Postgraduate Programs
Istituto Marangoni
2022.11 - Current
Director of Admissions | Financial Aid Advisor
Mariano Moreno Culinary Institute
2019.03 - 2022.10
Supervisor of Operations
Alorica
2017.01 - 2019.03
Bachelor of Science - Law
Universidad Católica Santo Domingo
Certificate - Logistics Management
Community College of The Air Force
Associate of Science - Business Administration and Management
Miami Dade College
Certificate - Business Specialist- General Business
Miami Dade College
Certificate - Business Industry Operations
Miami Dade College
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