Summary
Work History
Education
Skills
Languages
Timeline
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Arlene A Johnson

conway,sc

Summary

Professional quality assurance specialist dedicated to ensuring product excellence and reliability. Adept at identifying and resolving quality issues, fostering team collaboration, and maintaining high standards. Reliable and adaptable with strong focus on achieving results through effective communication and teamwork.

Medical billing professional with deep expertise in managing patient billing and insurance claims. Strong background in coding, account reconciliation, and compliance with healthcare regulations. Known for collaborating effectively with teams and adapting to changing needs to achieve optimal results. Reliable and detail-focused, ensuring accurate and timely processing of financial information.

Certified Medical Billing Specialist with [Number] years of experience in fast-paced, multiple-client medical billing company serving large private practice conglomerates and outpatient clinics. Researched denied claims and submitted appeals. Familiar with health billing and collections.

Work History

QA Supervisor

Choice Health
  • Managing calls listening to phone calls making sure reps were following protocol
  • Grading phone calls
  • Interjecting if rep needed help with rebuttals complying with HIPAA laws
  • Depending on what insurance the client was enrolling in
  • Helping clients with Medicare Part A and B
  • Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
  • Streamlined bug reporting process, expediting resolution times for critical issues.
  • Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
  • Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.

Solar Consultant Manager

Suntuity Solar
  • High volume call center selling and providing information on solar panels
  • Making 800-1500 calls a day
  • Meeting sales quota
  • Listening to phone calls
  • Helping customers

Medical Billing and Coding

Lason Family Dentistry
  • Translating a healthcare service into a billing claim
  • Navigating between patients, healthcare providers, and insurance companies to arrange for reimbursement of healthcare services
  • Following the claim to ensure the organization receives reimbursement for the work the provider performed

Office Manager

Yes Auto Sales
  • Selling vehicles
  • Making contracts
  • Taking payments
  • Making schedules
  • Paying staff

Sales Manager

Aaron's
  • The Acquisition and Maintenance of Customers
  • Standing for over 9 hour shift
  • Accept and process current customer payments, cash and debit/credit card handling
  • Process Order Forms and references
  • Input customer information into the store computer for new lease agreements

Teleresearch/Bilingual Supervisor

Universal Surveys Inc
  • Conducted over the phone interviews with customers
  • Explained survey objection to customers
  • Recorded answers to questions and presented information to general managers
  • Verified other callers information
  • Met quotas on time making sure the team was on the same page
  • Supervising over 70 callers

Bilingual CSR

Central Marketing
  • Make outbound calls to other central times conducting surveys
  • Using database information
  • Recorded accurate information
  • Follow companies policy, reading verbatim, honesty and 100% unbiased

Secretary

Renaissance Education Music and Sports
  • Cleaned and sanitized equipment
  • Complied and maintained records of sign ups to band school
  • Booked shows
  • Receptionist, handled appointments for classes as well as sales - selling music instruments
  • Coordinated cultural outings for children aged 5-13 i.e
  • Trips to the theater, musical concerts, and museums including backstage conversations with artists when possible
  • Helped students to plan, advertise, and hold their own artistic performances and exhibitions

Counselor/Children's Tutor DSS

Soundview Presbyterian Church
  • Taught children about religion
  • Fed children certain foods, due to diets and allergies
  • Took kids on trips, classes of over 10 children
  • Prepared parties and activities for children
  • Set study plans and lessons for every meeting
  • Held CPR, fire drill and safety crossing lessons

Education

Bachelor of Science - Sociology

Bronx Community College
Bronx, NY
05-2014

Skills

  • Agile methodologies proficiency
  • Usability Testing Expertise
  • Team Building and Motivation
  • Training and Mentoring Abilities
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Cultural Awareness
  • Peer Collaboration
  • Teaching strategies
  • Technology Integration

Languages

Spanish
Native or Bilingual

Timeline

QA Supervisor

Choice Health

Solar Consultant Manager

Suntuity Solar

Medical Billing and Coding

Lason Family Dentistry

Office Manager

Yes Auto Sales

Sales Manager

Aaron's

Teleresearch/Bilingual Supervisor

Universal Surveys Inc

Bilingual CSR

Central Marketing

Secretary

Renaissance Education Music and Sports

Counselor/Children's Tutor DSS

Soundview Presbyterian Church

Bachelor of Science - Sociology

Bronx Community College

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Arlene A Johnson