Arlene Alaniz
Houston
Summary
Highly skilled animal care professional prepared for role in veterinary services. Proven ability to handle clinical tasks, assist in surgeries, and provide compassionate care. Strong focus on team collaboration and adaptability to changing needs. Adept in client communication, patient restraint, and medical record-keeping.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Harris County Pets
09.2023 - Current
- Effectively manage time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the shelter
- Administer medications and vaccinations to animals, ensuring proper dosage and administration techniques.
- Clean and disinfect exam areas, surgical equipment, and kennels to prevent diseases
- Monitor post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educate clients during medical discharge on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provide care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Perform radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Record symptoms and document medical observations to inform treatment decisions.
- Assist veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
Veterinary Assistant
Banfield Animal Hospital
06.2023 - 08.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Collected patient urine, fecal, ear wax, and blood samples for laboratory analysis.
Sales Associate
Buchanan’s Native Plants
08.2021 - 05.2023
- Providing excellent customer service.
- Responsible for answering multiple phone lines and helping customers and cash wrap at the same time.
- Processing shipment and displaying product on sales floor.
- Handling cash, making calculations and counting registers at end of day.
- Merchandising product
- Responsible for daily stocking of product front of house and back of house.
- Making sure we hit daily sales goals.
- Responsible for helping with yearly inventory.
Sales Lead
Ann Taylor
12.2019 - 07.2021
- Responsible for driving revenue by providing excellent customer service and building client relationships
- Sharing style and product information
- Consistently achieving sales goals and credit applications which support store goals
- Communicate effectively with store management, store team, and external clients in person, through written correspondence and over the phone
- Complete opening/closing procedures and tasks as directed by Leadership Team with a client focus
- Also assist with preparations of stores’ inventory
- Responsible for embracing fashion and understand current market trends
- Perform register transactions quickly and efficiently
- Answer phones and helping resolve client questions
Assistant Manager
Cinemark
09.2018 - 11.2019
- Experience working in all theater job functions such as Concessions, Box office, Usher, Theater Technology, and Administrative
- Training and coaching of staff members in their specific job functions
- Prepare administrative reports for the General Manager
- Enforce cash handling procedures as dictated by Cinemark policy
- Inspect the theater, parking lot, and landscaping, Cinemark property, and equipment condition
- Report the need for building, property, and equipment repairs to the General Manager
- Interact with customers for improved service in the theater
- Enforce and support the Cinemark Operations Guidelines
- Cash handling and deposits
- Food Handler’s and TABC certified
- Pizza Hut Certified
- Answer multiple phone lines and answer customer questions in a timely manner
- Help customers in person and on the spot with any issues or concerns
Assistant Store Manager
Claire’s
09.2016 - 10.2018
- Implement selling strategies, analyze budgets and sales reports
- Maintain inventory levels by processing shipment, damages, and known loss
- Create work schedules and ensure payroll accuracy
- Resolving customer concerns and explain company policies
- Responsible for hiring employees and completing new hire process
- Leader and team player with excellent customer service skills
- Perform ear piercings and abide by Texas law when performing piercings
- Stock product, organize inventory, and keep store clean
- Responsible for having strong communication skills and being friendly
- Having knowledge of current fashion accessory trends
Lingerie Business Manager
Dillard’s
06.2013 - 11.2015
- Responsible for delivering excellent customer service by greeting and assisting each customer
- Address customer inquiries
- Execute price changes, ring sales, and inventory control
- Tracking business trends and identifying best sellers
- Manage up to seven employees
- Certified Bra Fitter and responsible for all staff becoming certified fitters
- Responsible for meeting and exceeding department sales for daily, weekly, monthly, and yearly totals
- Responsible for presale and daily sales goal for special events, such as 'Fit For the Cure', bra fit event
Education
Veterinary Assistant Certification -
University of Houston- Clear Lake
Houston, TX05-2024
Associates’ of Web Graphic Design - Digital Animation
Devry University
Houston, TX01.2013
Skills
- Client communication
- Teamwork and collaboration
- Customer service and engagement
- Surgical assistance
- Listening skills
- Patient restraint
- Medication administration
- Cleaning and sanitizing
- Vaccine administration
- Medical record-keeping
- Medication dispensing
- Reception support
Certification
Veterinary Assistant Certification
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Harris County Pets
09.2023 - Current
Veterinary Assistant
Banfield Animal Hospital
06.2023 - 08.2023
Sales Associate
Buchanan’s Native Plants
08.2021 - 05.2023
Sales Lead
Ann Taylor
12.2019 - 07.2021
Assistant Manager
Cinemark
09.2018 - 11.2019
Assistant Store Manager
Claire’s
09.2016 - 10.2018
Lingerie Business Manager
Dillard’s
06.2013 - 11.2015
Associates’ of Web Graphic Design - Digital Animation
Devry University
Veterinary Assistant Certification -
University of Houston- Clear Lake
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