Arlene Amador
Sunrise,FL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement
Overview
19
19
years of professional experience
Work History
Administrative Assistant
State Farm
01.2024 - 01.2025
- Processed clients payments over the phone and in office, greeted clients and visitors in a professional and friendly manner, providing exceptional customer service while ensuring their needs were promptly addressed, managed multi line phone system, answering inbound calls, routing them to the appropriate agent, and taking detailed messages when necessary
- Assisted clients with general inquiries about insurance policies or directing them to appropriate agent or specialists
- Handled incoming and outgoing mail related to clients accounts and claims
Engineering Administrative Assistant
The Hilton Conrad Hotel
01.2020 - 01.2024
- Performed a variety of administrative and clerical tasks, provided support to the Chief Engineer assisting in daily office needs, arranged meetings using Outlook calendar and managed general administrative activities, answer the department phone calls, invoicing for the department, handled office tasks such as responding to emails on behalf of the department and generating reports, read the daily Conrad Connect to the team every shift meeting and advised engineers if rooms were vacant or occupied using the OnQ system
Accounts Receivable Clerk/Payment Processor
New Window System
01.2016 - 01.2020
- Process incoming customer payments in compliance with financial policies/procedures and create invoices using QuickBooks accounting software, develop positive relations with clients, manage financial data, verify of any financial discrepancies and resolve issues, keep daily financial records and financial paperwork
Logistics Coordinator
Evolution Logistics
01.2010 - 01.2016
- Responsible for arranging and coordinating pick up and delivery of shipments and reviewing all freight rates
- Analyzing and resolving work problems
- Monitoring and tracking of shipments daily
- Data entry and recording
- Creating tracking reports for customers
- Documented and escalated any issues with shipping/receiving errors
- Established and developed excellent client relationships
Administrative Assistant/Receptionist
Lucky Commercial Realty
01.2006 - 01.2010
- Handled all administrative matters
- Administrative tasks and office work
- Data entry and organizing documents
- Answered and screened telephone calls, took messages with a high degree of accuracy and directed incoming calls to correct individuals
- Provided administrative/clerical support
- Typed documents such as memos, drafts and emails
- Performed clerical duties such a filing
- Managed the ordering and inventory of office supplies
Skills
- Organization skills
- Time management
- Verbal and written communication
- Professional demeanor
- Office management
- Tech-Savvy
- Bookkeeping
- Staff management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
State Farm
01.2024 - 01.2025
Engineering Administrative Assistant
The Hilton Conrad Hotel
01.2020 - 01.2024
Accounts Receivable Clerk/Payment Processor
New Window System
01.2016 - 01.2020
Logistics Coordinator
Evolution Logistics
01.2010 - 01.2016
Administrative Assistant/Receptionist
Lucky Commercial Realty
01.2006 - 01.2010