Summary
Overview
Work History
Education
Skills
Timeline
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Arlene Bancud

Kilauea,HI

Summary

Experience Customer Service Agent with over 7 years of experience in Airline Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

7
7
years of professional experience

Work History

Supervisor

Unifi Services
Lihue, HI
06.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Customer Service Agent

Hallmark Aviation Services
Honolulu, HI
06.2012 - 07.2018
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.
  • Used Amadeus to prepare pre-departure and post-departure reports and passenger manifests.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Handle customer complaints.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Education

GED -

Kapaa High School
Kapaa, HI
06.2023

Skills

  • Scheduling and Coordinating
  • Performance Motivation
  • Technical Proficiency
  • Managing Operations and Efficiency
  • Constructive Feedback
  • Making Announcements
  • Booking Issues

Timeline

Supervisor

Unifi Services
06.2021 - Current

Customer Service Agent

Hallmark Aviation Services
06.2012 - 07.2018

GED -

Kapaa High School

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Arlene Bancud